Brenda Gonzalez
Miami,FL
Overview
1
1
year of professional experience
Work History
Cashier Team Lead
Pollo Tropical Restaurant
Miami, FL
01.2024 - 12.2024
- Answered customers' questions and provided information on store procedures or policies.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Developed strong working relationships with team members to foster collaboration.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Performed daily opening and closing procedures for the register area.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Last Year of High School -
South Miami Senior High School
6856 SW 53rd St, Miami, FL 3315505-2025
Skills
- Cashier training
- Opening and closing procedures
- Cash drawer reconciliation
- Loss prevention
- Customer engagement
- Problem-solving
- POS system
- Customer service
- Positive attitude
- Punctual and reliable
- Cash handling expertise
- Store policies enforcement
- Adaptability and dependability
- Motivational skills
- Attention to detail
- Heavy lifting
- Team leadership
Accomplishments
- I was in the military for a while in South Miami Senior High. My colonel was Colonel Santana, and I learned how to be a leader and how to respect my team How to be responsable and have commitment with evrything.
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Cashier Team Lead
Pollo Tropical Restaurant
01.2024 - 12.2024
Last Year of High School -
South Miami Senior High School
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