BRENDA GONZALEZ BARBOZA
ARLINGTON,VA
Summary
Diligent Customer Support Specialist skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Currently pursuing, CompTIA Security + certification.
Overview
1
1
year of professional experience
Work History
Customer Support Specialist & Sales
BIT SOLUTIONS LLC
Arlington, VA
02.2022 - Current
- Expert and training manager in CaptureExec software
- Upgrade the system quarterly and document all new additions to the software
- Experienced multi-tasking and working in a team environment
- Great communication with customers when finding solutions
- Negotiate and secure vendor/supplier contracts in places such as AUSA & SMD
- Active member in CBDA, SBAIC & WID.
Education
Bachelor of Science - Fashion Design, Business
LIBERTY UNIVERSITY
Lynchburg, VA05.2021
Associate of Science - Language Arts Education
SHANGHAI MARITIME UNIVERSITY
Shanghai, CN01.2016
Skills
- Capability to deliver high quality results in a dynamic environment and to actively
- Anticipate and respond to future needs
- Strong verbal and writing skills, high attention to detail and follow-up, and excellent
- Organizational skills
- Capability to develop and maintain effective, positive working relationships with internal
- And external stakeholders
- Needs Assessment
- Training Material Development
- Order and Refund Processing
Languages
Spanish
Native or Bilingual
Mandarin
Professional Working
Italian
Professional Working
French
Professional Working
Timeline
Customer Support Specialist & Sales
BIT SOLUTIONS LLC
02.2022 - Current
Bachelor of Science - Fashion Design, Business
LIBERTY UNIVERSITY
Associate of Science - Language Arts Education
SHANGHAI MARITIME UNIVERSITY
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