Brenda Goodman

• Monitored medication storage area to maintain medication security and control.
• Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
• Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
• Balanced the needs of 9 patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
• Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
• Monitored patient responses to medication to report adverse reactions quickly.

• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Assisted customers by answering questions and fulfilling requests.
• Communicated with customers and team members to solve problems.
• Processed both cash and card purchases and returns.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.

Maintained compliance with all regulations pertaining to confidentiality, privacy, and documentation requirements within the caregiving profession.

• Improved patient satisfaction by addressing concerns promptly and escalating issues as necessary to supervisory staff.
• Developed strong relationships with family members through regular updates on their loved ones' status during their time under my care.
• Ensured a clean, safe environment for patients by following infection control protocols and maintaining proper hygiene practices.
• Successfully managed challenging behavioral situations by utilizing de-escalation techniques rooted in empathy.

• Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Managed high volume sales periods effectively, ensuring prompt service during peak hours.
• Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
• Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.