Brenda Grant
Beaumont,Ca
Summary
Ambitious individual fully qualified in provisioning of multiple facets of the professional environment with a focus on customer service experience. Consistently taking pride in being responsible, self-disciplined, and reliable. Continually strive for progress in all my endeavors, while constantly maintaining a positive perspective, and outlook throughout all situations that I encounter.
Overview
20
20
years of professional experience
Work History
Store Manager
Radley London
08.2021 - Current
- Maintain a positive and professional customer service-oriented attitude while supervising the store and developing employees to achieve company goals
- Effectively communicate with, motivate, and train co-workers to strengthen the team dynamic and achieve optimum levels of service
- Analyzed sales reports and inventory levels to target and promote slow-selling items.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Trained new employees on proper protocols and customer service standards.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Interacted well with customers to build connections and nurture relationships.
Store Manager
La Perla
02.2017 - 09.2020
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted to a store manager September 2019
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Manager
Splendid
06.2010 - 12.2016
- Responsible for hiring the staff and opening the store in June 2010
- Maintained a below company shrink
- Ensure full compliance to loss prevention policies and maintain floor awareness to minimize external shrinkage
- Maintain a positive professional customer service-oriented attitude while supervising the store and developing employees to achieve company goals
- Effectively communicate with, motivate, and train co-workers to strengthen the team dynamic and achieve optimum levels of service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Defined clear targets and objectives and communicated to other team members.
Assistant Manager
Juicy Couture
05.2005 - 06.2010
- Responsible for hiring the staff and opening the store in May 2005
- Maintained a below company shrink
- Managed and Supervised 20 employees while successfully achieving all goals
- Maintain a positive and professional customer service-oriented attitude while supervising the store and developing employees to achieve company goals
- Effectively communicate with, motivate, and train co-workers to strengthen the team dynamic and achieve optimum levels of service
- Page 2
Education
Banning High School
Banning, CA09.1993
Skills
- Excellent customer service skills (10 or more years of experience in retail industry)
- Team Player/ work and communicate well with others
- Strong independent work ethic, excellent time management skills, and organizational abilities
- Inventory Management
- Store Opening and Closing
Timeline
Store Manager
Radley London
08.2021 - Current
Store Manager
La Perla
02.2017 - 09.2020
Assistant Manager
Splendid
06.2010 - 12.2016
Assistant Manager
Juicy Couture
05.2005 - 06.2010
Banning High School
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