Summary
Overview
Work History
Education
Skills
Timeline
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Brenda Greene

San Bernardino,CA

Summary

Driven professional with a track record of enhancing customer satisfaction and streamlining operations at McDonald's. Excelled in compassionate caregiving and complex problem-solving, demonstrating strong leadership and customer service skills. Achieved significant improvements in team efficiency and customer experience, leveraging emotional support and cash handling expertise to exceed employer expectations. [Type] Health Aide with background working with community healthcare organizations, delivering support to practitioners and patients. Provides clinical and administrative assistance, primary healthcare, and emergency response services. Passionate about educating patients on maintaining healthy lifestyles.

Overview

29
29
years of professional experience

Work History

IHSS Care Provider

IHSS Public Authority
03.2021 - 05.2024
  • Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
  • Provided transportation and appointments management.
  • Provided transportation for clients to medical appointments, social events, and other necessary outings.
  • Ensured a safe and comfortable environment by maintaining a clean and organized living space.
  • Assisted clients with daily living activities, promoting independence and quality of life.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.

Retail Sales Associate

Family Dollar
01.2019 - 03.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Assistant Manager

McDonald's
01.1995 - 04.2012
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

High School Diploma -

San Bernardino Adult School
San Bernardino

Skills

  • Emotional Support
  • Grooming assistance
  • Physical mobility support
  • Compassionate Caregiving
  • Work Ethic and Integrity
  • Customer Service
  • Customer Assistance
  • Cash Handling
  • Time management skills
  • Patience and Empathy
  • Team Leadership
  • Verbal and written communication
  • Complex Problem-Solving

Timeline

IHSS Care Provider

IHSS Public Authority
03.2021 - 05.2024

Retail Sales Associate

Family Dollar
01.2019 - 03.2021

Assistant Manager

McDonald's
01.1995 - 04.2012

High School Diploma -

San Bernardino Adult School

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Brenda Greene