Brenda Greer
Cynthiana,KY
Summary
I have a desire to continue building on my existing knowledge within a growing company.. To use that knowledge to support the company's goals, polices and practices. To assist with the development of the new comers of the company of the core values and new direction for the company's brand..
Overview
11
11
years of professional experience
Work History
Associate Manager
Cracker Barrel Old Country Store
Goergetown, KY
11.2021 - Current
- Assisted with onboarding and the training process for all newly hired employees.
- Mentor to team members to enhance professional development and accountability in workplace.
- Mentor and support employees and peers to create strong workplace culture.
- Assisted with planning schedules and delegating assignments to meet coverage and service demands.
- Hands-on assistance to guest, assessing needs, and maintaining current knowledge of consumer preferences.
- Generates repeat business through exceptional guest service and responded to guest concerns with friendly and knowledgeable service.
- Monitor security to protect employees, guest and company property.
- Make hiring recommendations to increase company's productivity and profitability with quality workers.
- Role model and coach performance and service standards to keep consistent, high-quality environment devoted to employee and guest satisfaction.
- Remedied issues and conflicts among employees using negotiation and active listening.
- Role model the standards of the Pleasing People and the Guiding Principles as well as the Cycle of Services to all staff and peers.
Employee Training Coordinator
Cracker Barrel Old Country Store
12.2012 - 11.2021
- Facilitated new hire orientation and completed all new hire paperwork.
- Maintained accuracy of all required document and employee files..
- Develop and follow up on new hire training schedules and progress.
- Managed, staffed and developed the Skilled Trainer team.
- Planned and facilitated weekly and monthly Rising Star and Skilled Trainer meetings.
- Supported management team with all new system rollouts and the training of the staff of those rollouts.
- Role model the standards of Pleasing People, Guiding Principles and Absolutes as well as the Cycle of Services to all staff and peers.
Education
Henry Clay High School
Lexington, KYMedical Assistant, Phlebotomy, EKG Tech
The Medical Institute of Kentucky
Lexington, KySkills
- Excellent guest service
- Ability to lead and motivate a team
- Adaptability
- Ability to multitask
- Time management
- Goal oriented
- The ability to handle staff / guest issues in a professional and timely manner
- Knowledge of food safety and sanitation regulations
- Communication skills
Timeline
Associate Manager
Cracker Barrel Old Country Store
11.2021 - Current
Employee Training Coordinator
Cracker Barrel Old Country Store
12.2012 - 11.2021
Henry Clay High School
Medical Assistant, Phlebotomy, EKG Tech
The Medical Institute of Kentucky
Similar Profiles
Mary Ann PowersMary Ann Powers
Enhanced Shift Leader /Employee Training Coordinator at Cracker Barrel Old Country Store IncEnhanced Shift Leader /Employee Training Coordinator at Cracker Barrel Old Country Store Inc
Cameron WilliamsCameron Williams
Restaurant Hostess at Cracker Barrel Old Country StoreRestaurant Hostess at Cracker Barrel Old Country Store
Cameron WilliamsCameron Williams
Restaurant Hostess at Cracker Barrel Old Country StoreRestaurant Hostess at Cracker Barrel Old Country Store
Jamaree WrightJamaree Wright
Grill Cook at Cracker Barrel Old Country StoreGrill Cook at Cracker Barrel Old Country Store
Dana DoyleDana Doyle
Customer Service Rep and Customer Service Supervisor at Leggett & Platt Customer ServiceCustomer Service Rep and Customer Service Supervisor at Leggett & Platt Customer Service