Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Groseclose

Lamar,MS

Summary

Detail-focused Accounting Clerk with notable experience in managing accounts payable and receivable, processing invoices, and conducting financial reports. Strong analytical skills coupled with competency in performing reconciliations and maintaining accurate records. Proven ability to implement efficient accounting practices that result in improved operational efficiency.

Overview

19
19
years of professional experience

Work History

Accounting Clerk/Customer Service Representative

Maurey Manufacturing Corporation
Holly Springs, MS
10.2005 - 12.2024
  • Verified accuracy of vendor invoices against purchase orders before entering into system for payment processing.
  • Updated accounting ledger and journals with updated transaction information.
  • Reconciled bank statements and resolved discrepancies to ensure accurate financial reporting.
  • Reviewed accounts payable ledgers for accuracy and completeness prior to payment processing.
  • Produced reliable reports by checking financial statements for accuracy.
  • Assisted with the preparation of month-end close activities including journal entries, reconciliations, accruals.
  • Reviewed banking activity regularly to identify any irregularities or unauthorized transactions.
  • Classified and summarized financial data to compile and enter in financial records
  • Conducted periodic reviews of internal controls to ensure compliance with established policies and procedures.
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Coded invoices to maintain organized and accurate records.
  • Performed credit checks on new clients and set up payment terms.
  • Maintained up-to-date accounts receivable records and coordinated monthly billing activities.
  • Tracked accounting information accurately, resulting in significant reduction in financial discrepancies.
  • Entered invoices into account software, updated accounts and identified aging balanced ready for collections activities.
  • Received payments from customers via cash, check and credit cards to pay company invoices.
  • Resolved customer inquiries regarding bills and payments.
  • Resolved billing discrepancies by completing detailed research and analysis and documented client rebate discounts and reserve fund records.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Provided support to the Accounts Payable department as needed.
  • Maintained accurate financial records and documentation in compliance with company policies.
  • Supported the finance team with ad-hoc projects and financial analysis as required.
  • Received and recorded cash, checks and transfers.
  • Processed both outgoing and incoming payments and invoices.
  • Developed procedures to improve accuracy of financial data entry processes.
  • Processed invoices, payments, and statements in a timely manner.
  • Reviewed vendor invoices for accuracy prior to payment processing.
  • Reduced financial discrepancies by verifying accounting statements.
  • Communicated with senior accounting staff about discrepancies and devised plans to reconcile financial issues.
  • Helped company move to paperless system and save substantial printing costs.
  • Handled accounts payable and receivable, including invoicing and payment processing.
  • Analyzed documentation and standard financial statements for accuracy.
  • Reviewed and implemented improvements to accounting processes and procedures.
  • Prepared and issued customer invoices, monitored receivables, and managed collections process.
  • Supported clerical and administrative needs of senior department staff.
  • Kept records current and accurate with skilled reconciliations and variance resolutions.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Liaised with vendors and suppliers to negotiate payment terms and resolve billing issues.
  • Matched orders with invoices and recorded required information.
  • Prepared bank deposits by compiling data from cashiers.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Developed strong customer relationships to encourage repeat business.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided accurate information about products and services to customers.
  • Answered customer inquiries via phone, email, and chat.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Resolved customer complaints promptly and efficiently.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted available products and services to customers during service, account management and order calls.
  • Developed positive relationships with customers through friendly interactions.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Identified needs of customers promptly and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed day-to-day duties accurately and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Achieved cost-savings by developing functional solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked effectively in team environments to make the workplace more productive.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

High School Diploma -

Gray Academy
Ashland, MS
05-1983

Skills

  • Month-end documentation
  • Collections and invoice processing
  • Budgets and forecasting
  • New teller training
  • Month-end reports
  • Invoicing and collections

Timeline

Accounting Clerk/Customer Service Representative

Maurey Manufacturing Corporation
10.2005 - 12.2024

High School Diploma -

Gray Academy

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