Summary
Overview
Work History
Education
Skills
Accomplishments
cooking
Timeline
CustomerServiceRepresentative

Brenda Grubbs

Amelia,OH

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Hamlet Auto Parts
Amelia, Ohio
08.1996 - 10.2002
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Managed over 50 customer calls per day
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Updated account information to maintain customer records
  • Processed [100's ] invoices each weeks and mailed documentation to clients
  • Entered orders into computer database system

Retail Sales Assistant

S&S Beauty Supply Inc
Milford, OH
06.1989 - 09.1991
  • Greeted customers and helped with product questions, selections and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Helped customers complete purchases, locate items and join reward programs.
  • Assisted customers with locating and choosing merchandise in store departments.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Issued receipts and processed refunds, credits or exchanges.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Tracked down hard-to-find merchandise at diverse locations.
  • Logged reports, expenses, receipts and sales documents into digital database.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Managed over 50 customers per day or increase sales by 10%
  • Assisted customers with prompt and polite support in-person and via telephone
  • Worked closely with shift manager to solve problems and handle customer concerns

Education

GED -

Holmes High School
Covington, KY
05.2005

Skills

  • Building Customer Relationships and Loyalty
  • Excellent Written and Verbal Communication
  • Exceeding Customer Expectations
  • Locating Merchandise
  • Strong Communication
  • Merchandise Receiving and Hand
  • Team Cooperation
  • Customer Assistance
  • Team Meetings
  • Mobile Devices

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] through effectively helping with [Task].
  • Supervised team of [Number] staff members.

cooking

I just love cooking ,when you go into the kitchen to me your in a whole different world , I have my Mom Recipes which were my grandmother's

and my great grandmother's recipes . For example homemade Apple Butter or homemade Goetta. I also had to make things different with ingredients For my daughter had a liver transplant and she can't have anything with High Fructose Corn Syrup and Partially Hydrated Oil

These two ingredients are not good for the Liver,so I am glad I like to cook this I could alter the recipes for my daughter

Timeline

Customer Service Representative

Hamlet Auto Parts
08.1996 - 10.2002

Retail Sales Assistant

S&S Beauty Supply Inc
06.1989 - 09.1991

GED -

Holmes High School

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Brenda Grubbs