Brenda Guardado

• Trained newly hired top talent to fill key positions and maximize productivity.
• Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
• Facilitated orientation and training classes to communicate policies and procedures to new hires.
• Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
• Mentored team members in mastering customer engagement techniques to consistently exceed objectives.
• Answer inbound calls to welcome, service and respond to customer questions.

A Health Insurance Sales Agent licensed and certified to consult, assist and enroll customer in health insurance products. Provide benefit options and educate enrollees on plan benefits, deductibles and expanded supplemental products.

• Hired team members and trained in collaborative team environment.
• Coached staff members to develop long-term career goals.
• Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
• Identified and corrected performance and personnel issues to reduce impact to business operations.
• Complied with company policies, objectives and communication goals.
• Provided ongoing training to address staff needs.

• New business sales and servicing of existing policies.
• Monitor insurance claims to make sure they are settled equitably for both the client.
• and the insurer.
• Interview prospective clients to obtain data about their financial resources needs.
• Sell various types of insurance policies to businesses and individuals on behalf of the.
• company, including automobile, fire, life, property, medical.
• Ensure that policy requirements are fulfilled, including any necessary medical.
• examinations.
• Collect fees, commissions, or other payments, according to contract terms.
• Develop new customer relations through telephone contact and sales activity.
• Review.
• and explain insurance plans to clients to guarantee full understanding of coverages.