Brenda Gundermann
McGregor
Summary
Dynamic professional with extensive experience at Milam County Tax Office, excelling in document management and customer satisfaction. Proven ability to resolve complex title issues and enhance office productivity. Skilled in policy enforcement and cash handling, fostering strong relationships with clients and colleagues to ensure seamless operations and high-quality service delivery.
Overview
14
14
years of professional experience
Work History
Deputy Clerk
MILAM COUNTY TAX OFFICE
07.2024 - Current
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Completed complex court forms accurately, minimizing errors and potential delays in processing.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
DMV Title Clerk
MILAM COUNTY TAX OFFICE
07.2024 - Current
- Assisted customers with complex title issues, providing guidance on necessary steps to resolve problems.
- Enhanced office productivity by managing a high volume of title applications and paperwork daily.
- Ensured accuracy in documentation through careful verification of legal signatures, titles, and other records.
- Simplified processes for lien releases, helping customers navigate complicated situations more easily.
- Maintained positive working relationships with local dealerships, fostering open communication channels for streamlined transactions.
- Provided training to new Title Clerks, ensuring thorough understanding of policies, processes, and best practices.
Title Clerk AUTO
GARLYN SHELTON CADILLAC
06.2011 - 07.2024
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Calculated and remitted state sales tax, service, and other charges.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Contacted [State] Motor Vehicle Department to determine status of pending titles.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Collected taxes and fees, submitted payments and issued receipts.
- Collaborated with various departments to ensure smooth workflow for title processing and delivery.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Created a centralized filing system that allowed easy access to pertinent information about each client''s vehicle title status or history.
Education
Accounting
05-2006
Skills
- Filing systems
- Document preparation
- Policy enforcement
- Legal terminology
- Report generation
- Telephone etiquette
- Cash handling
- Prioritization
- Administrative tasks
- Budget monitoring
- Calendar management
- Customer satisfaction
- Processing mail
- Mail handling
- Mail processing
- Document management
- Sales expertise
- Proofreading
- Administrative support
- Point of sale operation
- Database management
- Cash management
Timeline
Deputy Clerk - MILAM COUNTY TAX OFFICE
07.2024 - Current
DMV Title Clerk - MILAM COUNTY TAX OFFICE
07.2024 - Current
Title Clerk AUTO - GARLYN SHELTON CADILLAC
06.2011 - 07.2024
CAMERON YOE HIGH - , Accounting
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