Brenda Gutierrez
Pflugerville,Tx
Summary
Experienced Practice Manager with over 9 years in the Orthodontic Field as well as nearly 13 years of customer service. Consistently saved costs while increasing profits. Comfortable with multitasking, extremely detail oriented, efficient and profitable in a team work environment. Experience in staff management procedures positively impacting overall morale and productivity. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated and quick to learn, grow, and excel in any position required. Strengths in communication, details, organization, dedication, dependable, conflict resolution specializing in patient satisfaction and a very strong work ethic.
Overview
10
10
years of professional experience
Work History
Practice Manager
Sing Orthodontics
04.2013 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff of 12 which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Developed policies and procedures for effective practice management.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Proficient in Microsoft office, phone lines, multi purpose copiers, medical software programs, and wearing many hats
- Collect all necessary insurance information and call out any insurance company to collect orthodontic benefits for consultations.
- Step in to treatment conference when the treatment coordinator is not present
- Marketing office on social media accounts
Education
Some College (No Degree) - Business Management
Southwest Texas Junior College
Uvalde, TXHigh School Diploma -
Del Rio High School
Del Rio, TX08.2005
Skills
- Employee Performance
- Managing Practice Operations
- Clinical Staff Management
- Organizational Goal Development
- Employee Operations
- Meeting Coordination and Support
- Schedule Management
- Budget Management
- Inventory Management
- Accounts Payable and Accounts Receivable
- Payroll Administration
- Administration and Operations
Timeline
Practice Manager
Sing Orthodontics
04.2013 - Current
Some College (No Degree) - Business Management
Southwest Texas Junior College
High School Diploma -
Del Rio High School
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