Brenda Gutierrez

• Perform quality assurance checks to ensure ad creatives and landing pages function correctly and adhere to industry standards. Platform that includes tags, pixels, and a variety of creatives.

• Assist in trafficking campaigns via GroundTruth’s Ads Manager Partnered in ensuring campaigns are delivered against goal by checking 1st and 3rd party reporting data.

• Partnered in reporting and notification activities, providing timely updates on campaign pauses, launches, creative updates, cap changes, and targeting adjustments.

• Support the Programmatic Team with quality checks on existing and new campaigns. questions related to schedule adjustments; and workforce management applications.

• Handle multiple channels of communication with clients including phone, chat, and email, while acting as a liaison for schools as well.
• Managed daily workflow and maximized time by efficiently processing both student and school requests to update and properly underwrite loans with valid and correct information.
• Process and verify documents to approve or deny loans on a daily basis to assist the company maximize revenue and profits.
• Problem solve and provide assistance to both students and schools in any situation that arises to ensure excellent service and a streamlined experience.
• Set up underwriting guidelines for each school. Helped build better processes for workflow in a startup environment including how to process complaints and onboarding new employee guides.

• Utilize the campaign management platform on a daily basis to set-up, schedule and deliver all direct targeted

communications.

• Create and maintain instructions for all DM processes, including all changes.

• Frequently communicate with vendors and property to ensure all initiatives are on time.

• Validate all campaigns and special event documentation and outputs are configured correctly.

• Exhibit a proper attitude in effectively dealing with guests, management, team members, and outside contacts.