Brenda Guzman
Los Angeles,CA
Summary
Certified Training Manager with a proven track record at Chipotle Mexican Grill, enhancing team capabilities and employee retention through innovative training programs. Skilled in customer service and leadership training, I excel in fostering continuous learning environments and achieving significant improvements in company performance. Expert in needs analysis and relationship building, my approach delivers tangible results.
Overview
12
12
years of professional experience
Work History
Certified Training Manager
Chipotle Mexican Grill
03.2019 - Current
- Mentored junior training staff members enhancing their instructional skills while contributing towards building a strong internal team capable of delivering top-notch learning experiences.
- Mentored new General Managers.
- Increased employee retention by creating engaging, interactive learning experiences
- Championed a culture of continuous learning, fostering an environment of professional growth within the organization.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Encouraged open communication between trainers and trainees, promoting valuable feedback exchanges that enhanced program quality continually.
- Helping with the training of team members at New Restaurant Openings.
- Created personalized development plans for employees based on their career aspirations and skill sets.
- Improved overall company performance by effectively training new general managers and apprentices.
- Incorporated industry best practices into course content, ensuring relevance in a rapidly changing business landscape.
- Enhanced employee productivity by developing and implementing effective training programs.
- Coached team members individually to enhance their skills and achieve professional growth.
- Delivered impactful presentations to other general managers, demonstrating the value of ongoing employee development.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Collaborated with other Certified Training Managers to align training programs with organizational goals and objectives.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- In charge of a high volume restaurant.
General Manager
Dominos Pizza Inc.
10.2012 - 02.2019
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- In charge of a high volume restaurant.
Education
High School Diploma -
Youthbuild Charter School Of California
Lennox, CA06.2012
Skills
- Proficient in written and spoken Spanish
- Customer Service
- Food Management
- Cost Control
- Scheduling
- New hire on-boarding
- Adaptive Learning
- Coaching Techniques
- E-Learning Platforms
- Learning Management Systems
- Needs analysis
- Written and oral communication
- Coaching and Mentoring
- Customized training
- Public Speaking
- Leadership training
- Exceptional communicator
- Project Management
- New Employee Training
- Relationship Building
Timeline
Certified Training Manager
Chipotle Mexican Grill
03.2019 - Current
General Manager
Dominos Pizza Inc.
10.2012 - 02.2019
High School Diploma -
Youthbuild Charter School Of California
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