Brenda Hall
U.S. Postal Carrier
Harveyville,KS
Summary
Dynamic and reliable U.S. Postal Carrier with a proven track record at the United States Postal Service. Expert in route navigation and customer service, consistently enhancing delivery efficiency and resolving issues promptly. Recognized for maintaining high delivery accuracy and fostering strong relationships with clients, ensuring satisfaction and trust.
Dedicated Mail Carrier with clean driving record and extensive familiarity with local communities, thoroughfares and streets. Delivered mail and packages to recipients while safely performing job functions and meeting deadlines. Excellent planning and communications skills enabled desired results.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level data-entry position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
36
36
years of professional experience
Work History
U.S. Postal Carrier
United States Postal Service, USPS
03.1988 - 12.2023
- Delivered mail and packages efficiently across designated routes, ensuring timely service.
- Managed daily route logistics to optimize delivery schedules and reduce delays.
- Trained new postal employees on operational procedures and safety protocols.
- Maintained accurate records of deliveries and pickups, ensuring data integrity.
- Resolved customer inquiries and issues promptly, enhancing service satisfaction.
- Collaborated with team members to improve route efficiency and workload distribution.
- Implemented best practices for mail sorting and handling, increasing operational effectiveness.
- Ensured compliance with postal regulations and safety standards during daily operations.
- Efficiently managed high volumes of mail during holiday seasons, ensuring all packages were delivered on time despite increased workload.
- Kept vehicle clean and well-maintained, conducting regular inspections for any necessary repairs or maintenance needs.
- Consistently met delivery deadlines through effective time management skills and prioritization of tasks.
- Maintained a safe work environment by adhering to postal regulations and safety guidelines during mail deliveries.
- Handled sensitive materials, such as confidential documents and pharmaceutical deliveries, with discretion and care.
- Adapted quickly to changing conditions due to weather or traffic, adjusting routes as needed while maintaining punctuality in deliveries.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Provided exceptional customer service by answering inquiries and addressing concerns professionally and courteously.
- Ensured proper handling of fragile packages, resulting in reduced damage claims from customers.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Planned and cased mail in sequence of delivery for designated route.
- Increased mail delivery efficiency by accurately sorting and organizing mail according to assigned routes.
- Delivered registered and certified mail items with care, ensuring proper documentation was obtained upon receipt from recipients.
- Continuously updated knowledge of postal regulations and best practices through ongoing training and professional development opportunities.
- Assisted customers in understanding postal services offered, helping them select the best options for their mailing needs.
- Enhanced customer satisfaction by promptly resolving issues related to misdelivered or missing mail items.
- Contributed to team success by effectively collaborating on projects such as reorganizing delivery routes for maximum efficiency.
- Streamlined route planning through the use of GPS technology, enabling timely and accurate deliveries.
- Maintained organized records of all delivered and returned mail items for accurate tracking purposes.
- Collaborated with fellow postal carriers to ensure optimal coverage during peak seasons or staff absences.
- Developed strong relationships with local businesses along delivery route, facilitating smooth pick-up and drop-off processes.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Handled mail and packages with care to prevent damage during delivery.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Monitored weather conditions regularly to adjust delivery routes accordingly.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Employed GPS and other navigational tools to find shortest routes to locations.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
Union Steward
Nalc 10
03.1988 - 12.2022
- Advocated for workers' rights and facilitated communication between union members and management.
- Resolved workplace disputes through negotiation and mediation techniques, fostering a collaborative environment.
- Educated members on collective bargaining agreements, ensuring understanding of rights and benefits.
- Monitored compliance with labor laws and union policies, promoting adherence among staff and management.
- Organized training sessions to enhance members' skills in conflict resolution and workplace safety practices.
- Supported grievance procedures by documenting issues and advising members on appropriate actions to take.
- Collaborated with leadership to develop strategic initiatives that improved member engagement and satisfaction.
- Mentored new stewards on effective representation techniques, enhancing overall union effectiveness within the organization.
- Conducted thorough research on industry standards to support negotiations during collective bargaining sessions.
- Enhanced the visibility of the union''s mission, values, and accomplishments by regularly updating communication materials such as newsletters, websites, or social media channels.
- Ensured fair treatment of all workers through diligent investigation of labor practices and potential violations.
- Leveraged professional networks within the broader labor movement to stay informed about trends, legislation changes, best practices that could impact union membership positively or negatively.
- Assisted in the resolution of conflicts involving both union members and non-union employees, maintaining harmony in the workforce.
- Negotiated favorable agreements for union members by participating in collective bargaining sessions.
- Protected worker''s rights by advocating for appropriate health and safety measures within the workplace.
- Promoted collaboration between union members and management, fostering a positive workplace culture.
- Maintained accurate records related to member concerns, grievances filed, resolutions achieved, and other pertinent data for future reference or analysis purposes.
- Collaborated with legal counsel when necessary to address complex issues related to labor laws or contract disputes.
- Facilitated open communication channels between union leadership, membership, and management teams to ensure transparency in decision-making processes.
- Organized regular meetings to communicate important updates and gather feedback from union members.
- Supported the development of strong workplace policies by collaborating with management and employees.
- Led training programs for new stewards to ensure they were equipped with the knowledge necessary to represent their constituents effectively within their respective workplaces.
- Enhanced member satisfaction by addressing grievances promptly and effectively.
- Promoted a culture of solidarity among workers by organizing social events and opportunities for both union members and non-union employees to engage in team-building activities.
- Educated new employees on their rights, benefits, and responsibilities as union members during orientation sessions.
- Provided guidance to fellow stewards in handling challenging situations or navigating difficult decisions within their roles as representatives of their peers.
- Improved labor relations by mediating disputes and promoting a supportive work environment.
- Maintained compliance with union contracts through careful review and communication of relevant information to members.
- Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
- Participated in labor-management meetings to discuss labor issues.
- Provided expertise on labor and employment laws to help employers make more effective decisions.
- Mediated discussions between employer and employee representatives in attempt to reconcile differences.
- Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
- Negotiated collective bargaining agreements.
- Oversaw investigations into discrimination, sexual harassment or other workplace claims.
- Interpreted and advised on labor relations policies and previously negotiated agreements.
- Spearheaded negotiation of union contracts as company representative.
- Assessed impact of union proposals on company or government operations.
Education
No Degree -
Washburn University of Topeka
Topeka, KS01-1980
No Degree - Database Management
Kaw Valley Votech
Topeka, Ks03-1979
High School Diploma -
Mission Valley
Eskridge, KS01-1979
Skills
- Route navigation
- Load balancing
- Handheld scanner operation
- Package handling
- Reliability and punctuality
- Safety procedures
- Postal regulations
- Delivery accuracy
- Vehicle maintenance
- Mail sorting
- Mail forwarding
- Efficient driving
- Address verification
- Undeliverable mail processing
- Safety awareness
- Vehicle loading
- Report preparation
- Parcel delivery
- Hand-eye coordination
- Weather tolerance
- Load management
- Route management
- Postage calculation
- Documentation & recordkeeping
- Sorting mail
- Scan parcels
- Registered mail coordination
- Change-of-address orders
- Technology use
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Punctuality
- Reliability
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Teamwork skills
- Physical strength
- Relationship building
- Vehicle inspections
- GPS use
- Task prioritization
- Mail-sorting and delivery sequence
- Self motivation
- Route planning
- Delivery records
- Analytical thinking
- Interpersonal skills
- Professionalism
- Interpersonal communication
- Schedule management
- Time management abilities
- Continuous improvement
- Physical stamina
- Inventory management
- Written communication
- Registered mail protocols
- Vehicle operation
- Cultural awareness
- Professional demeanor
- Problem-solving aptitude
- Stress management
- Delivery scheduling
- Route deliveries
- High-priority mail
- Deliver mail
- Package scanning
- Attendance oversight
- Communication skills
- Serve customers
- Negotiation skills
Timeline
U.S. Postal Carrier
United States Postal Service, USPS
03.1988 - 12.2023
Union Steward
Nalc 10
03.1988 - 12.2022
No Degree -
Washburn University of Topeka
No Degree - Database Management
Kaw Valley Votech
High School Diploma -
Mission Valley
34 years safe driving record
Maintain a safe driving record for the Postal Service for 34 years. thorough out the years I have encountered serve weather.
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