Brenda Hardison
Bonney Lake,WA
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
11
11
years of professional experience
Work History
Area manager
Allied Residential
02.2023 - Current
- Conducted regular inspections of rental properties to assess condition and compliance with local ordinances.
- Ensured all tenant lease agreements were in compliance with the state and federal laws.
- Supervised maintenance staff, including hiring and training new personnel.
- Resolved tenant disputes in a timely manner while maintaining positive relationships.
- Monitored rent collection process, ensuring timely payments from tenants.
- Prepared monthly financial reports on income and expenses for management review.
- Maintained records of all repairs, renovations, and other related activities at each property.
- Negotiated contracts with vendors to ensure cost effective services for the properties.
- Coordinated move-in and move-out processes for tenants, verifying that all paperwork was complete and accurate.
- Adhered to fair housing regulations when selecting tenants and setting rental rates.
- Investigated complaints concerning safety hazards or code violations at the properties.
- Performed regular walkthroughs of vacant units prior to leasing them out.
- Provided guidance to tenants regarding their rights and responsibilities under their lease agreement.
Regional Operations Manager
Circ
12.2021 - 02.2023
- Responsible for the overall operations of multiple senior, family, and LIHTC, HUD communities.
- Preparation of annual tax credit reporting.
- Review and coach teams to ensure compliance paperwork is completed on time.
- Hire, train, and develop site staff.
- Supported policy creation through comprehensive implementation strategies.
- Upheld and monitored community alignment with Circ guidelines.
- Examined and ensured legal documents met regulatory standards.
- Conducted regular inspections of the property to ensure compliance with local regulations and safety standards.
- Provided guidance on tenant relations issues, such as lease renewals, rent collection, and disputes resolution.
- Managed the budgeting process for operational expenses, including capital improvements and personnel costs.
- Prepared monthly reports detailing financial performance metrics related to occupancy rates, revenue generation, operating costs.
- Performed periodic reviews of contracts with vendors to ensure adherence to service level agreements.
- Created a system for tracking tenant complaints and requests in order to improve customer satisfaction ratings.
- Monitored staff performance against established goals and objectives related to daily operations tasks.
- Developed and implemented strategies to increase efficiency of property operations.
- Maintained oversight of all building maintenance activities, including scheduling contractors for repairs and preventive maintenance.
- Reviewed invoices from contractors hired for work completed at the property in order ensure accuracy of billing statements.
- Collaborated with other departments within organization on initiatives designed to enhance customer experience while living at the property.
Portfolio Manager
Guardian Management
12.2019 - 12.2021
- Company Overview: | Portfolio Manager
- Oversaw operations of multiple senior, family, LIHTC, HUD, and RD communities.
- Prepared daily and weekly reports for various ownership groups.
- Oversee community preparation for external inspections.
- Review and coach teams to ensure compliance paperwork is completed on time
- Hire, train, and develop site staff
- Verify assets meet Guardian standards through scheduled checks.
- Conducted market research to evaluate current rental rates and identify potential opportunities for increased revenue.
- Coordinated with maintenance staff to ensure all repairs were completed in a timely manner.
- Monitored tenant compliance with lease terms and regulations.
- Created and implemented annual budget for each property in the region.
- Conducted regular inspections of properties to ensure safety standards were met.
- Maintained accurate records of all financial transactions related to property management activities.
- Resolved tenant disputes in a professional and courteous manner.
- Prepared monthly financial reports detailing income, expenses, cash flow.
Regional Manager
Independent Living
09.2018 - 11.2019
- Managed comprehensive functions for various senior LIHTC communities.
- Managed preparation of monthly financial documents for owners.
- Developed team skills to enhance community engagement.
- Verify policy and procedure compliance on a weekly basis.
- Developed new properties.
- Developed strategies to improve occupancy levels in assigned properties.
- Coordinated with maintenance staff to ensure all repairs were completed in a timely manner.
- Monitored tenant compliance with lease terms and regulations.
- Created and implemented annual budget for each property in the region.
- Conducted regular inspections of properties to ensure safety standards were met.
- Resolved tenant disputes in a professional and courteous manner.
- Ensured that all legal requirements pertaining to property management were up-to-date and followed.
- Provided guidance and support to onsite personnel regarding best practices in leasing, marketing, customer service.
- Attended trade shows and industry events to promote properties within the region.
Training Director
Neiders Company
05.2014 - 06.2018
- Developed and executed corporate guidelines.
- Managed periodic skill-building meetings.
- Facilitated onboarding of new managers successfully.
- Performed regional manager responsibilities during employee absences.
- Ensured timely uploads of necessary training materials for various company positions.
- Conducts thorough company audits.
- Coordinated establishment of property acquisitions.
- Assesses candidates' qualifications during the screening process.
- Developed and implemented training programs to ensure employees had the necessary skills to perform their job duties.
- Conducted regular assessments of existing training programs to identify areas for improvement and development opportunities.
- Created, edited, and updated course materials for all training sessions.
- Planned and organized webinars, seminars, workshops, conferences, and other events related to employee training initiatives.
- Designed surveys to assess effectiveness of company-wide training programs.
- Ensured that all safety protocols were followed during any type of hands-on or simulated learning activities.
Education
High School Diploma -
Bothell High School
06-2001
Skills
- Controlling costs
- Business development and planning
- Operations
- Team development
- Vendor management
- Relationship building and management
- Policy and procedure development
- Cross-functional collaboration
- Process improvement
- Systems and software expertise
References
Available upon request
Timeline
Area manager
Allied Residential
02.2023 - Current
Regional Operations Manager
Circ
12.2021 - 02.2023
Portfolio Manager
Guardian Management
12.2019 - 12.2021
Regional Manager
Independent Living
09.2018 - 11.2019
Training Director
Neiders Company
05.2014 - 06.2018
High School Diploma -
Bothell High School
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