Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Brenda Harris

Brenda Harris

Winter Haven,FL

Summary

Dynamic Customer Service Representative with a proven track record at SYSCO Food Services, excelling in conflict resolution and relationship building. Enhanced customer loyalty through empathetic complaint handling and effective upselling strategies. Skilled in Microsoft Excel, I consistently improved user experience and team efficiency, contributing to significant sales growth and customer satisfaction.

Work History

Customer Service Representative

SYSCO Food Services
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Machine Operator Technician

SYSCO Food Services
  • Operated machining equipment safely with team of operators.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Complied with company and OSHA safety rules and regulations.
  • Achieved consistent product quality by performing regular quality checks and adjusting machine settings accordingly.
  • Served as a subject matter expert on specific machines, providing guidance and support to colleagues when needed.
  • Assisted in training new operators on proper machine usage, ensuring adherence to company standards and guidelines.
  • Collaborated with team members to identify areas for process improvement, leading to enhanced operational efficiency.
  • Maintained equipment performance by lubricating and cleaning components.
  • Played an instrumental role in achieving targeted production goals while maintaining strict adherence to quality standards.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Enhanced production efficiency by maintaining and troubleshooting machinery to minimize downtime.
  • Coordinated with other departments such as Quality Control and Maintenance for seamless workflow management.

Medical Assistant

Watson Clinic Main
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.

Education

Diploma - High School Graduation Requirements

Winter Haven High School
Winter Haven, FL
06.1987

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Call center experience
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Complaint resolution
  • Client relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Microsoft outlook
  • Product knowledge
  • Paperwork processing
  • Order processing
  • Team development
  • Documentation
  • Microsoft PowerPoint
  • Prioritization
  • De-escalation techniques
  • Clerical support
  • Filing
  • Dispute resolution
  • Customer education
  • Product sales
  • Multi-line phone talent
  • Service upselling
  • Spreadsheets
  • Office equipment proficiency
  • Staff education and training
  • Conflict mediation

Timeline

Customer Service Representative

SYSCO Food Services

Machine Operator Technician

SYSCO Food Services

Medical Assistant

Watson Clinic Main

Diploma - High School Graduation Requirements

Winter Haven High School

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