Brenda Harris

Must maintain accurate record of student attendance and ensure class follows plans left by teacher. Motivate positive behavior among students, and provide behavioral redirection when needed. Leave detailed notes for teacher that inform them of classroom progress, as well as any issues during class. I have been repeatedly requested as a substitute based on my previous performance.

Responsible for wide array of duties within the company, including customer service, inventory, website management, social media advertising, and event coordinating.

• Create and maintain customer relations through personalized assistance, follow-up calls and e-mails
• Design several sections of company website, including the importing of all shop inventory
• Take detailed information from customers about specialty service orders
• Designated as Chief Event Coordinator of the RiverCity Craft Market, which is open to the public and hosted four times a year by my employer

Was responsible for accurately inputting sensitive and private information about decedents into legal documents. Assisted families by phone and in person with accounts, legal information, and creation of their loved ones obituaries. Required to accurately proofread information entered in computer, obituaries, and legal documents written by myself and other employees.

All customer service responsibilities were conducted over the phone or by email. Assisted customers with questions regarding their magazine subscriptions, product orders, and technical issues. Many times I had to de-escalate situations involving frustrated customers, while at the same time finding a positive and speedy solution to their issue. Responsible for maintaining information of magazine title books, and update that information as needed. Worked with outside agencies to request missing magazine issues for customers and provide information to publishers.

Graduated from basic military training with the 322 Training Squadron at Lackland Air Force Base. This experience provided me with many new skills, as well as major improvements to skills already obtained. Maintained a rigorous daily schedule and followed all orders by commanding officers. While awaiting permanent assignment after graduation, I was assigned to multiple details on base, ranging from administrative jobs to manual labor, depending on the day's need.

Helped to maintain a positive work environment by encouraging a productive and fair delegation of tasks to associates, including myself. Ensured all store procedures and policies were enforced in absence of upper management. Received and organized stock and inspected deliveries for accuracy and damage. Was always readily available to help customers select items to fit their needs and styles.

Main priority was the computerization of all forms and documents submitted by inmates of the two housing units I assisted. Created new filing and organizational system for all documents within both housing units. Relayed important instructions and information from housing units to various offices in main facility. Also functioned as a liaison between inmates and Unit Manager to determine proper meeting times.