Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Teacher

Brenda Henderson

Teacher
Amarillo,TX

Summary

Results-focused Teacher with successful history of introducing new technologies to classrooms and collaborating with team teachers to create dynamic lesson plans. Well versed in the implementation of technology and able to keep up with the technological changes of the 21st century. Skilled at analyzing data to increase the success in student learning and engagement. Record of responding promptly to assist administration and parents when concerns arise. Utilizes Training and professional development opportunities to attain specialized skills. Stays abreast of changes in laws, rules, and standards. Review assessments for completion and accuracy. Prepares and organizes materials for meetings, presentations, and training sessions.


Highly-efficient at working in a team-based environment. Uses supporting information to meet billing requirements to provide accurate customer accounting. Skilled at using field verifications to ensure accurate billing. Tracks and maintains open work orders and updates management and supervisors as needed.

Overview

19
19
years of professional experience
4
4
years of post-secondary education

Work History

Teacher

Canyon ISD
Amarillo, TX
08.2008 - Current
  • Planned and implemented integrated lessons to meet national standards.
  • Maintained system required passing rate for years.
  • Enhanced student knowledge of technology by integrating various web-based applications for research and assignments.
  • Graded and evaluated student assignments, papers and course work.
  • Completed daily reports on attendance and disciplinary performance.
  • Supervised learning groups of students in classroom stations.
  • Designed dynamic lesson plans based on student interests to increase overall student GPA.
  • Piloted program to address proposed state subject area competencies and standards.
  • Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.

Records Management

Randall County Tax Assessor
Canyon, TX
02.2022 - 08.2022
  • Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
  • Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
  • Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
  • Received and categorized incoming [Type] and [Type] information requests to begin document processing sequence.
  • Maintained [Type] department document tracking database to follow documents' migration through processing sequence.
  • Maintained legally compliant, highly secure and user-friendly content to facilitate smooth use by internal and external stakeholders.

Senior Customer Service Representative

City Of Plano
Plano, TX
08.2003 - 02.2008
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
  • Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
  • Researched and rapidly resolved client conflicts to maintain key accounts.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Took cash and credit card payments via phone, in person and through email.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.

Education

Bachelor of Science - Interdisciplinary Studies

West Texas A&M University
Canyon, TX
06.2008 - 08.2012

No Degree - Education Studies

Amarillo College
Amarillo, TX
05.2001 -

Skills

SMART Board aptitude

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Affiliations

Biker's Against Child Abuse

Timeline

Records Management

Randall County Tax Assessor
02.2022 - 08.2022

Teacher

Canyon ISD
08.2008 - Current

Bachelor of Science - Interdisciplinary Studies

West Texas A&M University
06.2008 - 08.2012

Senior Customer Service Representative

City Of Plano
08.2003 - 02.2008

No Degree - Education Studies

Amarillo College
05.2001 -
Brenda HendersonTeacher