Brenda Hernandez
Simi Valley,CA
Summary
Conscientious Healthcare professional offering over 8 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Fast learner eager to assist patients and other healthcare staff.
Overview
9
9
years of professional experience
Work History
Caregiver, Special Needs
Self-employed
09.2020 - Current
- Provided accurate dose of daily medications
- Made doctors appointments as needed
- Inserted suppository when required
- provided OT approved feedings
- Assisted nurses when performing X-rays and ultrasounds
- Researched medical diagnosis that where given
- Provided play therapy inside the home
- Provided entry level Speech and OT therapy at home
- Assisted nurses when drawing blood
Front Office Support
Cheyenne Regional Medical Center - West Campus
05.2018 - 02.2019
- Scheduled appointments with specialists on behalf of clients.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Linked families to relevant community support to meet non-medical needs.
- Collected and verified completeness of intake and enrollment screening packets for facility.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Assisted oncology doctor receiving accurate patient information by creating their own portfolio as a patient
- Transported patients to the emergency department when needed
- assisted with authorizations for treatments
- Assisted with patient transfers between nursing homes
- Provided beside manner for patients and family members who were under emotional distress in the center
- Translated during appointments between patients and doctors
Customer Service Representative II
Health Net, Centene
08.2014 - 11.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained new hires on the floor
- Managed patient authorizations
- Updated current provider information
- Input CPT codes to confirm benefits
- Handled medical claims
- Submitted appeals and grievances
Education
Bachelor of Nursing - Nursing
Mount Saint Mary's University
Los Angeles, CA06.2027
Skills
- Works well under pressure
- Can work in a high speed environment
- Special Needs patients
- Attentive to People/ Good Bedside manner
- Medications Familiarity
- Vital Sign Monitoring
- Monitoring Patient Progress
- Medical Procedures Understanding
- Coordination and Teamwork
- Client Records Management
- Knowledge of basic medical care
- Customer Relationship Management
- Patient Feeding
Timeline
Caregiver, Special Needs
Self-employed
09.2020 - Current
Front Office Support
Cheyenne Regional Medical Center - West Campus
05.2018 - 02.2019
Customer Service Representative II
Health Net, Centene
08.2014 - 11.2017
Bachelor of Nursing - Nursing
Mount Saint Mary's University
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