Brenda Hernandez
Reseda,CA
Summary
Employee that is highly driven and eager to take on new tasks. Work ethic, adaptability, and great interpersonal skills are required. Capable of working effectively in a team as well as working independently and swiftly learning new abilities. Looking for job in an atmosphere that I am enthusiastic about, as well as opportunities to grow with a team that will help me to broaden my abilities and experience.
Overview
14
14
years of professional experience
Work History
Operations Manager
+Coop | Jenna Cooper
Los Angeles, CA
01.2022 - Current
- Supervise and motivate retail staff to ensure high levels of customer service and operational excellence
- Oversee recruitment, training, and development of store staff
- Monitor sales trends and develop strategies to maximize sales
- Develop and implement processes to improve operational efficiency
- Develop and implement marketing strategies to promote products and services
- Maintain inventory levels and ensure accurate record keeping
- Ensure store policies and procedures are being followed.
Tour Coordinator
Redfin
Long Beach, CA
01.2021 - 01.2023
- Front lines of customer service, coordinating with Redfin real estate agents and clients to schedule home showings for buyers
- Take inbound requests to tour properties via email, phone, and the Redfin site and apps
- Coordinate with listing agents to confirm that properties are available for showing
- Coordinate with buyer's agents and clients to schedule and reschedule home showings
- Using online tools that allow me to track customer progress and share information across teams.
Executive Assistant
Matt Blacke Inc
West Hollywood, CA
01.2019 - 01.2021
- Manage day to day daily task for CEO
- Researched fabrics, floor and wall coverings, antiques and furniture
- Source samples for projects, manage time and money to budget
- Maintained business relationships with top accounts
- Correspond with contractors, vendors, and shipping agents
- Generated purchase orders and invoices
- Followed up on orders and supervised installations.
Radio Production Assistant
Another Dirty Night Radio, Dash Radio
Hollywood, CA
01.2017 - 01.2020
- Support weekly operations of show
- Research local DJs in LA and book talent for show
- Research artist background, prepare questions for show
- Overlook audio levels and recordings, Co-host alongside with host
- Coordinate show agenda, and manage social media.
Manager
Free City
Hollywood, CA
01.2015 - 01.2018
- Responsible for all store operations such as: opening/closing, scheduling, accuracy of all register tills and weekly and monthly Sales reports
- Train and support staff of 6+ members, responsible for recruitment and interview process of new hires
- Created positive sales culture, implementing staff development and training strategies to build selling and PK skills
- Consistently increased store sales 5% - 10% above target each quarter from 2016-2019
- Analyze and review business performance of daily, weekly, monthly, and annual sales goals
- Manage and process shipping orders and inventory for Free City’s e-commerce site
- Conceived and activated store events, including annual “New Collection” event
- Execute visual merchandising initiatives to update styles and reflect current trends.
Executive Assistant
Jessi Malay
North Hollywood, CA
01.2010 - 01.2015
- Instrumental in growing online following by 50%, from 100k to 200k+ online fans
- Director for the Jessi Malay Fan Club: sent weekly fan emails for outreach and promotional feed
- Managed social media accounts and lifestyle blog myWhiteT, on a weekly basis
- Produced and published daily communications to large online audience
- Lead 20 member Street Team with new marketing campaign initiatives and featured products and promotions
- Reserved event dates and booked Jessi Malay’s tour, managing logistics such as travel arrangements and lodging
- Assisted during photo shoots, video shoots, and all media and performance appearances.
Office Coordinator
Coalition Group / EXBTN
North Hollywood, CA
01.2010 - 01.2015
- Researched and coordinated venues and logistics for events and artist performances
- Managed marketing campaigns for recording artist publicity via social media and blog/website efforts
- Production Assistant to music videos and short films on and off set
- Updated and maintained company and individual artist calendars, sent event reminders and schedules
- Operated and managed inventory: Office supplies, tour brand merchandise; returns & exchanges
- Provided customer service and maintained relationships to all artists, guests, vendors, and businesses
- Executed daily administrative tasks: manage, sort and dispense incoming mail, faxes, and emails.
Education
Masters Degree in Business -
Phoenix University
03.2023
Bachelors of Science in Business -
Phoenix University
03.2018
Marketing Certificate -
Phoenix University
03.2018
Music Business Certificate -
Musicians Institute
09.2009
Skills
- Microsoft Office Suite: Excel, Word, PowerPoint, Outlook
- Speed (retail and inventory platform)
- Mac and PC proficiency
- Type 50 WPM
- Quick learner with the ability to adapt to various environments with ease
- Customer Service
- Performance Monitoring
- P&L Management
- Financial Management
- Business Planning
- Organizational Management
- Performance Reporting
- Labor Relations
- Production
- Workflow Optimization
- Quality Assurance and Control
- Customer Relations Specialist
- Team Leadership
- Planning and Implementation
- Management
- Retail Operations Management
- Operations Monitoring
- Cost Reduction and Containment
- Market Research, Forecasting, and Analysis
References
References available upon request.
Timeline
Operations Manager
+Coop | Jenna Cooper
01.2022 - Current
Tour Coordinator
Redfin
01.2021 - 01.2023
Executive Assistant
Matt Blacke Inc
01.2019 - 01.2021
Radio Production Assistant
Another Dirty Night Radio, Dash Radio
01.2017 - 01.2020
Manager
Free City
01.2015 - 01.2018
Executive Assistant
Jessi Malay
01.2010 - 01.2015
Office Coordinator
Coalition Group / EXBTN
01.2010 - 01.2015
Masters Degree in Business -
Phoenix University
Bachelors of Science in Business -
Phoenix University
Marketing Certificate -
Phoenix University
Music Business Certificate -
Musicians Institute
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