Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Hernandez

Fredericksburg,VA

Summary

Here to provide an outstanding service throughout the company to thrive with 10+ years of experience at what I do. Excited to learn and improve in any role within the company.

Overview

11
11
years of professional experience

Work History

Telecommunications Operator Shift lead

Mary Washington Healthcare
Fredericksburg
02.2021 - Current
  • Quickly Triaged all incoming calls from hospital, physicians’ offices, and other medical facilities daily
  • Direct all incoming calls to correct departments based on caller’s needs
  • Add internal doctors schedules in for the day/month/year as well as update to any changes
  • Respond to emails in an accurate manner
  • Promoted to Shift lead within a year
  • Make sure Everyone in the Morning shift does their morning duties and write a report at the end of day for the following shift.

Front Desk Receptionist

Primary & Urgent Care
Fredericksburg
12.2020 - 02.2021
  • Welcomed all patients, received insurances, verified insurances
  • Made, and cancelled appointments and telehealth appointments
  • Faxed and Scanned documents from office to other offices or facilities
  • Tidy up work area on free time
  • At the end of day count and lock up money in safe, made sure everything was put away and locked office.

Information Desk Receptionist

Crothall Healthcare
Fredericksburg
04.2015 - 12.2020
  • Welcome Patients and visitors by greetings in person or on the phone
  • Direct calls to appropriate medical associates and offices
  • Direct in person destinations to visitors and patients
  • Respond to Any incoming Emails.

Housekeeper

Crothall Healthcare
Fredericksburg
07.2015 - 04.2016
  • Sanitizing surfaces and keep infection prevention dust, vacuum, sweep, and mop Maintaining restrooms clean and trash removal Communicating effectively to hospital staff and patients

Server/Hostess

Ruby Tuesday
Fredericksburg
06.2014 - 12.2014
  • Greeted customers with friendly and positive attitude
  • Following the seating order as well as answering phone calls and making reservations
  • Help assist servers with delivering food as well as bussing tables
  • Maintaining work area clean and organized
  • Keeping the outside of the restaurant clean.

Cashier/Customer Service/Sales Associate

Walmart
Fredericksburg
06.2013 - 01.2014
  • Ensured Customers had a friendly, accurate and professional service
  • Assisted Customers with Information, refunds, exchanges and directions
  • Ensured that all merchandise purchased by the customer was deactivated when handling exchanges
  • Maintained organized work area
  • Stocked Shelves, checked expiration dates and organized displays.

Education

Massaponax High School
Fredericksburg, VA

Skills

  • Very efficient at typing
  • Can speak Spanish
  • Customer satisfaction
  • Problem-solving
  • Multitasker

Timeline

Telecommunications Operator Shift lead

Mary Washington Healthcare
02.2021 - Current

Front Desk Receptionist

Primary & Urgent Care
12.2020 - 02.2021

Housekeeper

Crothall Healthcare
07.2015 - 04.2016

Information Desk Receptionist

Crothall Healthcare
04.2015 - 12.2020

Server/Hostess

Ruby Tuesday
06.2014 - 12.2014

Cashier/Customer Service/Sales Associate

Walmart
06.2013 - 01.2014

Massaponax High School

Similar Profiles

CREATE PROFILE
Brenda Hernandez