Summary
Overview
Work History
Education
Skills
Timeline
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Brenda Hernandez

Big Spring,TX

Summary

Dynamic Sales Agent at Direct Auto & Life Insurance with a proven track record in sales strategy development and client acquisition. Enhanced team performance through effective training programs, consistently exceeding sales goals. Skilled in CRM proficiency and relationship building, driving revenue growth and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Sales Agent Manager

Direct Auto & Life Insurance
09.2021 - Current
  • Assisted in daily sales operations, learning effective customer engagement techniques.
  • Supported team in managing client accounts and resolving inquiries promptly.
  • Maintained accurate records of sales interactions and customer feedback.
  • Collaborated with senior agents to understand product features and benefits.
  • Participated in training sessions to enhance knowledge of sales strategies.
  • Contributed to team meetings by sharing insights from customer interactions.
  • Adapted quickly to new sales software for tracking leads and performance metrics.
  • Boosted sales performance by implementing effective sales strategies and training programs for the team.
  • Expanded territory coverage through strategic recruitment efforts, strengthening our company''s presence in key markets.
  • Consistently exceeded quarterly sales goals by effectively managing the Sales Agent team''s activities and performance levels.
  • Increased overall revenue with targeted upselling initiatives based on customer needs analysis and buying patterns.
  • Enhanced customer satisfaction through consistent monitoring of sales agent interactions and providing constructive feedback.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Lease Agent

Hillside Properties
07.2020 - 09.2021
  • Collaborated with team to streamline communication processes, enhancing customer interaction efficiency.
  • Managed client inquiries and resolved issues, ensuring high levels of satisfaction and retention.
  • Developed and maintained comprehensive knowledge of products, improving service quality and client support.
  • Conducted market research to identify trends, contributing to strategic planning initiatives.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Oversaw compliance with regulatory requirements, maintaining company's reputation.
  • Developed new business and managed new and existing clients.
  • Developed and implemented marketing strategies to maximize sales and attract new clients.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
  • Performed home evaluations and developed competitive market analysis for individual homes.

Assistant Manager

Midwest Finance
06.2019 - 03.2020
  • Developed training materials to improve onboarding processes for new employees.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Analyzed customer feedback to drive improvements in service delivery and satisfaction.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Education

Diploma - Computer Literacy

Grady
Lenorah, TX
05.1993

Skills

  • Sales process optimization
  • Sales strategy development
  • Client acquisition
  • CRM proficiency
  • Social selling
  • Cold calling
  • Competitor analysis
  • Sales team training
  • Verbal and written communication
  • Relationship building
  • Positive and upbeat
  • Goals and performance
  • Employee motivation
  • Sales operations
  • Rapport and relationship building
  • Sales presentations
  • Product knowledge
  • Client relationship management
  • Sales processes
  • Sales process
  • Goal setting
  • Continuous improvements
  • Solution selling
  • Sales planning
  • Empowers high-performing sales teams
  • Performance management
  • Sales expertise
  • Market research
  • Team oversight
  • Salesforce
  • New business development
  • Order management
  • Promotional sales events
  • Social media savvy
  • Marketing strategy
  • Direct sales
  • Market intelligence
  • Database management
  • Lead generation
  • Consultative sales
  • Sales and market development

Timeline

Sales Agent Manager

Direct Auto & Life Insurance
09.2021 - Current

Lease Agent

Hillside Properties
07.2020 - 09.2021

Assistant Manager

Midwest Finance
06.2019 - 03.2020

Diploma - Computer Literacy

Grady

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Brenda Hernandez