Brenda Hernandez-Hwang
San Antonio
Summary
Over 20 Years of experience in retail with extensive management skills, interpersonal skills, business knowledge, sales experience and superior customer service skills
Overview
39
39
years of professional experience
Work History
Receiving Manager
Learning Zone
02.2011 - 11.2025
- Oversaw receiving operations, ensuring timely and accurate processing of incoming inventory.
- Implemented streamlined workflows to enhance efficiency in product handling and storage.
- Trained and mentored staff on best practices for inventory management and safety protocols.
- Collaborated with vendors to resolve discrepancies and improve shipment accuracy.
- Unloaded, sorted and stored incoming merchandise.
Bid Coordinator
Learning Zone
01.2011 - 11.2025
- Coordinated bid proposal development, ensuring alignment with project requirements and deadlines.
- Managed procurement processes, sourcing materials and services from qualified vendors.
- Developed and maintained comprehensive bid documentation, enhancing accessibility for team members.
- Facilitated communication between internal teams and clients, streamlining information exchange during bidding process.
Customer Service Cashier
Learning Zone
02.2011 - 11.2025
- Processed customer transactions promptly and accurately.
- Handled cash, credit, and debit transactions with precision.
- Provided exceptional service by addressing customer inquiries effectively.
- Maintained organized cash register area to enhance operational efficiency.
- Processed customer orders and accurately handled payment transactions.
Sales Floor Associate
School Locker
03.2005 - 12.2010
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Organized merchandise displays to promote sales and maintain store aesthetics.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
- Collaborated with team members to replenish stock and maintain inventory levels.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
Receiving Manager
Office Depot
09.1994 - 11.1999
- Oversaw inventory management processes to ensure accurate stock levels and timely order fulfillment.
- Streamlined receiving operations, reducing processing time through effective team coordination and workflow adjustments.
- Trained and mentored staff on best practices for efficient receiving and inventory control procedures.
- Implemented quality control measures to enhance product integrity upon receipt and minimize discrepancies.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
Customer Service Manager
Office Depot Inc
09.1994 - 11.1999
- Enhanced customer satisfaction through effective communication and conflict resolution strategies.
- Developed and implemented training programs for customer service representatives to improve service quality.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Area Manager
Target
05.1988 - 09.1994
- Led team in achieving operational efficiency and maintaining high service standards.
- Analyzed sales data to identify trends, optimizing inventory management processes.
- Fostered a positive workplace culture through effective communication and employee recognition programs.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
Lead Cashier
Target
05.1987 - 09.1994
- Supervised daily cash operations, ensuring accuracy in transactions and customer satisfaction.
- Trained and mentored junior cashiers, enhancing team performance and service quality.
- Implemented efficient cash handling procedures to reduce discrepancies and improve workflow.
- Monitored inventory levels, coordinating with management for timely restocking of supplies.
Education
No Degree - Business Administration
The University of Texas At San Antonio
San Antonio, TXSkills
- Sorting inventory
- Shipping and receiving
- Stockroom organization
- Complaint resolution
- Effective workflow management
- Staff training
- Product knowledge
- Order fulfillment
- Cash register operation
- Multitasking and organization
- Customer service
Timeline
Receiving Manager
Learning Zone
02.2011 - 11.2025
Customer Service Cashier
Learning Zone
02.2011 - 11.2025
Bid Coordinator
Learning Zone
01.2011 - 11.2025
Sales Floor Associate
School Locker
03.2005 - 12.2010
Receiving Manager
Office Depot
09.1994 - 11.1999
Customer Service Manager
Office Depot Inc
09.1994 - 11.1999
Area Manager
Target
05.1988 - 09.1994
Lead Cashier
Target
05.1987 - 09.1994
No Degree - Business Administration
The University of Texas At San Antonio