Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Open To Work

Brenda Hernandez-Rodriguez

Mission,TX

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Call Center Customer Service AgentCrew Team MemberTeam Member

Work Type

Full TimePart TimeSeasonal Work

Location Preference

On-SiteRemote
Location: Mission, TX, US
Open to relocation: No

Important To Me

Flexible work hours

Summary

Personable and empathetic with strong communication skills and positive, upbeat attitude. Possesses deep understanding of customer service principles and proficiency in handling inquiries and resolving issues efficiently. Dedicated to creating positive impact by ensuring customer satisfaction and fostering loyalty.

Overview

1
1
year of professional experience

Work History

Call Center Customer Service Agent

Teleperformance USA
McAllen, TX
11.2025 - 04.2026
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Utilized CRM software to track interactions and maintain accurate customer records.
  • Navigated multiple systems simultaneously to access customer information, ensuring timely resolutions for various issues.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided customer support and troubleshooting for technical issues

Crew Team Member

McDonald's
Mission, TX
07.2025 - 11.2025
  • Delivered exceptional customer service in fast-paced environment.
  • Maintained cleanliness and organization of workstations and dining areas.
  • Handled cash transactions accurately at point of sale.
  • Assisted in training new crew members on operational tasks.
  • Adapted quickly to changing demands during peak hours.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Worked various shifts, including the overnight shift
  • Restocked supplies for day-shift

Team Member

Peter Piper Pizza
Mission, TX
02.2025 - 07.2025
  • Assisted in food preparation, ensuring adherence to safety and quality standards.
  • Operated point-of-sale system accurately, processing transactions efficiently.
  • Maintained cleanliness and organization of dining and kitchen areas to enhance guest experience.
  • Followed established procedures for food storage and handling to minimize waste.
  • Adapted quickly to changing priorities while maintaining focus on customer satisfaction.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

High School Diploma -

Goose Creek Memorial High School
Baytown, TX

Skills

  • Workload management
  • Patience maintenance
  • Customer service
  • Problem-solving skills
  • Technical troubleshooting
  • Documentation and reporting
  • Multitasking and organization
  • Telephone etiquette
  • Workplace safety

Languages

English
Native or Bilingual

Timeline

Call Center Customer Service Agent

Teleperformance USA
11.2025 - 04.2026

Crew Team Member

McDonald's
07.2025 - 11.2025

Team Member

Peter Piper Pizza
02.2025 - 07.2025

High School Diploma -

Goose Creek Memorial High School

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Brenda Hernandez-Rodriguez