Brenda Hernandez Enriquez
Fort Worth,TX
Summary
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Developed strong communication and conflict resolution skills in fast-paced, customer-focused environment. Seeking to transition into new field by leveraging ability to build rapport and resolve issues efficiently. Dedicated to applying these transferable skills to foster positive relationships and drive success in new role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier
Ace Hardware
Fort Worth, TX
06.2025 - 09.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and service-related issues.
- Maintained accurate cash drawer balances throughout shifts.
- Supported inventory management by restocking shelves as needed.
- Collaborated with team members to improve customer service experiences.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Guest Service Representative
Dickies Arena
Fort Worth, TX
08.2023 - 06.2025
- Provided exceptional customer support, addressing inquiries and resolving issues efficiently.
- Assisted guests with check-in and check-out processes to ensure smooth operations.
- Maintained knowledge of hotel services and local attractions to enhance guest experiences.
- Collaborated with team members to improve service delivery and operational efficiency.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
Education
No Degree - Law
Paschal High School
Fort Worth, TX05-2030
Skills
- Customer engagement
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Time management skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Certified to use Excel Spreadsheet and Word
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Ace Hardware
06.2025 - 09.2025
Guest Service Representative
Dickies Arena
08.2023 - 06.2025
No Degree - Law
Paschal High School