Brenda Hernandez Gonzalez
Concord,NC
Overview
10
10
years of professional experience
Work History
Parks and Recreation Center Leader
City Of Concord
Concord, NC
03.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating CivicRec website.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Utilized customer service experience to manage interactions.
CNA
Home Instead Senior Care
Concord, NC
10.2020 - 03.2023
- Helped patients manage stress levels through communication and listening skills.
- Assisted patients with activities of daily living, and promoting independence.
- Provided support for patients during difficult times.
- Participated in additional education opportunities in order to stay up-to-date on best practices in home care.
- Maintained confidentiality of patient information according to HIPAA.
Office Manager
Central Auto Service
Concord, NC
01.2014 - 01.2017
- Balanced daily cash transactions, accurately maintaining financial records.
- Interacted with customers by phone, email, or in-person to provide information.
- Acted as point of contact for vendors and staff.
Assistant Manager
Zaxby's
Concord, NC
03.2014 - 10.2016
- Assisted with staff training, product knowledge and improving customer service skills.
- Oversaw daily cash intake, and ensuring accurate reporting.
- Scheduled staff shifts to ensure proper coverage during peak hours.
- Offered hands-on assistance to customers
Education
Certification - Medical Billing And Coding
Rowan Cabarrus Community College
Kannapolis, NC06.2022
Certification - CNA
Rowan Cabarrus Community College
Kannapolis, NC06.2020
High School Diploma -
Jay M Robinson High School
Concord, NC06.2014
Skills
- Active Listening
- Account Updating
- Customer Service
- Filing
- Bilingual
- Problem Solving
- Attention to Detail
- Customer Satisfaction Measurement
- Proofreading
- POS Systems Expert
Timeline
Parks and Recreation Center Leader
City Of Concord
03.2023 - Current
CNA
Home Instead Senior Care
10.2020 - 03.2023
Assistant Manager
Zaxby's
03.2014 - 10.2016
Office Manager
Central Auto Service
01.2014 - 01.2017
Certification - Medical Billing And Coding
Rowan Cabarrus Community College
Certification - CNA
Rowan Cabarrus Community College
High School Diploma -
Jay M Robinson High School