Brenda Hernandez Gonzalez
Concord,NC
Overview
10
10
years of professional experience
Work History
Parks and Recreation Center Leader
City Of Concord
03.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating CivicRec website.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Utilized customer service experience to manage interactions.
CNA
Home Instead Senior Care
10.2020 - 03.2023
- Helped patients manage stress levels through communication and listening skills.
- Assisted patients with activities of daily living, and promoting independence.
- Provided support for patients during difficult times.
- Participated in additional education opportunities in order to stay up-to-date on best practices in home care.
- Maintained confidentiality of patient information according to HIPAA.
Office Manager
Central Auto Service
01.2014 - 01.2017
- Balanced daily cash transactions, accurately maintaining financial records.
- Interacted with customers by phone, email, or in-person to provide information.
- Acted as point of contact for vendors and staff.
Assistant Manager
Zaxby's
03.2014 - 10.2016
- Assisted with staff training, product knowledge and improving customer service skills.
- Oversaw daily cash intake, and ensuring accurate reporting.
- Scheduled staff shifts to ensure proper coverage during peak hours.
- Offered hands-on assistance to customers
Education
Certification - Medical Billing And Coding
Rowan Cabarrus Community College
Kannapolis, NC06.2022
Certification - CNA
Rowan Cabarrus Community College
Kannapolis, NC06.2020
High School Diploma -
Jay M Robinson High School
Concord, NC06.2014
Skills
- Active Listening
- Account Updating
- Customer Service
- Filing
- Bilingual
- Problem Solving
- Attention to Detail
- Customer Satisfaction Measurement
- Proofreading
- POS Systems Expert
Timeline
Parks and Recreation Center Leader
City Of Concord
03.2023 - Current
CNA
Home Instead Senior Care
10.2020 - 03.2023
Assistant Manager
Zaxby's
03.2014 - 10.2016
Office Manager
Central Auto Service
01.2014 - 01.2017
Certification - Medical Billing And Coding
Rowan Cabarrus Community College
Certification - CNA
Rowan Cabarrus Community College
High School Diploma -
Jay M Robinson High School
Similar Profiles
Todd McGheeTodd McGhee
Patrol Bureau Major at City of ConcordPatrol Bureau Major at City of Concord
Tyler StarnesTyler Starnes
Substation Tech II at City of ConcordSubstation Tech II at City of Concord
Asher Wan`Asher Wan`
Lifeguard & Swim Instructor at City of ConcordLifeguard & Swim Instructor at City of Concord
Nicholas GartnerNicholas Gartner
Police Lieutenant, Watch Commander at City of ConcordPolice Lieutenant, Watch Commander at City of Concord
James ElliottJames Elliott
Construction Manager at Paragon Homes of CharlotteConstruction Manager at Paragon Homes of Charlotte