BRENDA HERRERA

Worked closely with analysts regarding claimants. Lead teams in coverage with front office duties, greeted claimants, organized records.

• Prepared and edited documents to produce precise, accurate and professional communication.
• Scheduled and coordinated travel arrangements for office staff members.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Input data into spreadsheets and databases.
• Assisted with onboarding of new employees.

Managed the office with proper appearance, supplies and provided the best customer service. Scheduled appointments and provided responses accordingly to insurance questions.

• Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
• Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong.
• Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.

Worked closely with other executives keeping strong relationships. Effective orders and new opportunities within the region. Assisted with front desk when needed. Exceptional customer Service.

• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Handled complaints and questions, and re-directed calls to other team members.
• Promoted maintenance of professional and courteous customer interactions across reception personnel.