Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brenda Herrera

San Antonio,TX

Summary

Detailed Manager effective at creating positive environments where employees can thrive and succeed. Reliable and aware of direct competitors and strategies. Looking for a new management role where hard work and dedication will be highly valued.

Overview

15
15
years of professional experience

Work History

Service Manager

Ulta Beauty Inc.
06.2023 - 12.2023
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored service staff performance and provided feedback for improvement.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Analyzed service reports to identify areas of improvement.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Developed customer loyalty programs to increase customer satisfaction.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Developed detailed plans based on broad guidance and direction.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Monitored inventory levels and placed orders to replenish stock.
  • Developed department processes and procedures to boost customer satisfaction.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Manager

Matadors Mens Grooming
08.2017 - 06.2023
  • Recruited and trained new staff members and produced employee schedules.
  • Oversaw store opening and closing, including reconciling cash drawers and making bank deposits.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Coordinated, led and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Supervised, developed and delegated tasks to employees.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Diminished work flow lags, including recruiting, interviewing and hiring top talent.
  • Met with each associate to establish realistic monthly sales goals.
  • Generated new business by developing marketing events, prospect calls and networking referrals.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
  • Strengthened product branding initiatives and coordinated effective marketing campaigns.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Automated office operations, managed client correspondence and tracked records.
  • Maintained professional, organized, and safe environment for employees and patrons
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
  • Cross-trained existing employees to maximize team agility and performance
  • Maximized performance by monitoring daily activities and mentoring team members
  • Onboarded new employees with training and new hire documentation
  • Developed and maintained relationships with customers and suppliers through account development
  • Defined clear targets and objectives and communicated to other team members

Fragrance Specialist

Dillards Department Store
10.2021 - 12.2022
  • Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
  • Applied extensive knowledge and training on perfume and scent products to educate prospects and customers.
  • Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Demonstrated products to help customers make purchasing decisions on perfumes and fragrances
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items
  • Engaged in friendly conversation with customer to better uncover individual needs
  • Built customer loyalty and retention by delivering excellent shopping experiences
  • Created inviting environment for customers by maintaining store organization and cleanliness

Internet Coordinator

Mccombs Ford
01.2009 - 12.2010
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters.
  • Provide services to customers, such as order placement or account information.
  • Conduct searches to find needed information, using such sources as the Internet.
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
  • Establish work procedures or schedules and keep track of the daily work of clerical staff.
  • Develop or maintain internal or external company Web sites.
  • Prepare and mail checks.
  • Mail newsletters, promotional material, or other information.
  • Manage projects or contribute to committee or team work.
  • Order and dispense supplies.
  • Train and assist staff with computer usage.
  • Prepare conference or event materials, such as flyers or invitations.
  • Set Appointments for Salemen Customer Service.
  • Conducted market research to identify new opportunities and target markets
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors
  • Captured new customers by optimizing business strategies and launching products to diversify offerings

Education

Associate of Applied Science - Nursing

Coastal Bend College
Pleasanton, TX
06.2017

Associate of Applied Science - Cosmetology

Paul Mitchell The School
San Antonio, TX
08.2012

GED -

Northside Independent School District
San Antonio, TX
12.2007

Skills

  • Key accounts and territory management
  • Opportunities identification and creation
  • High-energy attitude
  • Effective team player
  • Organizational strengths
  • Dependable and reliable
  • Team Leadership
  • Product Management and Branding
  • Coaching and Mentoring
  • Administration and Reporting
  • Managing Multiple Tasks
  • Scheduling and Coordinating
  • Team Leadership
  • Product Management and Branding
  • Time Management
  • Employee Training
  • Administration and Reporting
  • Strong communication skills
  • Excellent multi-tasker
  • Policy and Procedure Enforcement
  • Customer Service
  • Upselling
  • Team Collaboration and Leadership

Timeline

Service Manager

Ulta Beauty Inc.
06.2023 - 12.2023

Fragrance Specialist

Dillards Department Store
10.2021 - 12.2022

Manager

Matadors Mens Grooming
08.2017 - 06.2023

Internet Coordinator

Mccombs Ford
01.2009 - 12.2010

Associate of Applied Science - Nursing

Coastal Bend College

Associate of Applied Science - Cosmetology

Paul Mitchell The School

GED -

Northside Independent School District

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Brenda Herrera