Brenda Hesser Carlin
Farmington,AR
Summary
Skilled Accounts Receivable Specialist bringing many years' experience in credit and collections with expertise in providing suitable resolutions to client disputes. Skilled in preparing monthly reconciliation reports and statistical reports. Successful in reducing bad debt write-offs.
Overview
16
16
years of professional experience
Work History
Accounts Receivable Representative I
JB Hunt Transport
Lowell, AR
03.2022 - Current
- Communicated with customers to identify and resolve outstanding payments.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Prepared billing statements and invoices for customers, so they will be able to see their transactions.
- Processed bill reminders and consulted with other departments about our customers.
- Applied proper codes, made sure invoices were billed out correctly.
Final Mile Call Center
JB Hunt Transport/ Kelly Services
Lowell, AR
10.2018 - 03.2022
- Adhered to company policies and scripts to consistently achieve call time and quality standards.
- Achieved high satisfaction rating through proactive, one-call resolutions of customer issues.
- Learned and maintained an in-depth understanding of product information.
- Educated customers on company systems, form completion, and access to services.
- Received concerns with products or services to help with retention and drive sales.
Account Manager
Carmart Auto Sales
Rogers, AR
08.2016 - 09.2017
- Processed client payments and updated accounts.
- Increased customer satisfaction ratings through proactive measures and made sure all questions and concerns were taken care of.
- Analyzed accounts for delinquencies and other ongoing issues.
- Drove sales by developing exceptional customer service.
- Worked with customers to create a debt repayment plan based on the current financial condition.
- Identified customer with overdue accounts and solicited payment in compliance with fair debt collection practices.
Senior Collections Representative
Central Research
Lowell, AR
09.2013 - 08.2016
- Collected on student loans
- Negotiated to collect balance in full.
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements. Processed payments.
- Resolved challenging situations with friendly, but firm strategies.
- Reviewed collection reports to determine the status of collections and amounts of outstanding balances.
- Handled over 150 inbound calls and over 100 outbound calls.
- Used skip tracing resources to locate debtors and update information in the company system.
Office Manager
Outback Trucking
Lowell, AR
12.2010 - 01.2011
Night Auditor
Fairfield Inn Marriott
Fayetteville, AR
06.2010 - 12.2010
Collections Agent
Consumer Adjustment Company Inc
St Louis, MO
05.2008 - 06.2010
- Negotiated to collect balance in full.
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Resolved challenging situations with friendly, but firm strategies.
- Reviewed collection reports to determine the status of collections and amounts of outstanding balances.
- Used probing techniques and skip tracing to locate and determine debtors' reasons for delinquency.
- Trained others on how to be a successful collector.
Education
Bachelor of Arts - Business Administration
University of Phoenix
Tempe, AZ02-2022
Associate of Arts - Accounting
University of Phoenix
Tempe, AZ03-2020
Skills
- Credit management
- Billing dispute resolution
- Adjustment posting
- Invoice Processing
- Verbal Communication
- Statement issuing
- Payment management
- Bill processing
- Account Reconciliation
- Accounts Receivable
- Collections
- Payment posting
- Microsoft Excel
- Invoicing proficiency
- Dispute Resolution
Timeline
Accounts Receivable Representative I
JB Hunt Transport
03.2022 - Current
Final Mile Call Center
JB Hunt Transport/ Kelly Services
10.2018 - 03.2022
Account Manager
Carmart Auto Sales
08.2016 - 09.2017
Senior Collections Representative
Central Research
09.2013 - 08.2016
Office Manager
Outback Trucking
12.2010 - 01.2011
Night Auditor
Fairfield Inn Marriott
06.2010 - 12.2010
Collections Agent
Consumer Adjustment Company Inc
05.2008 - 06.2010
Bachelor of Arts - Business Administration
University of Phoenix
Associate of Arts - Accounting
University of Phoenix
Similar Profiles
Jordan JamisonJordan Jamison
Package Handling at JB Hunt TransportPackage Handling at JB Hunt Transport
Jason RosengrantJason Rosengrant
CDL A OTR Driver at JB Hunt TransportCDL A OTR Driver at JB Hunt Transport
Haruna GadafiHaruna Gadafi
Truck Driver at JB Hunt TransportTruck Driver at JB Hunt Transport
Joseph EdwardsJoseph Edwards
Transportation Manager at JB Hunt TransportTransportation Manager at JB Hunt Transport
Susan ChambersSusan Chambers
Senior Territory Account Manager at Tactile Medical Technology SystemsSenior Territory Account Manager at Tactile Medical Technology Systems