Brenda Hessian
Summary
Medical front desk receptionist with 28 years of working in the medical field seeking a new direction with new opportunities. Managed front desks at clinics to help them run smoothly every day.
Overview
28
28
years of professional experience
Work History
Front desk receptionist
Fairview Surgical Consultants and Weight Loss
Edina, MN
2012.11 - Current
- Appointment Scheduling on the phones as well in person
- Prepared daily charts and organized records for scheduled appointments to ensure efficient patient flow
- Ensured that insurance was entered, if not we verified and entered new insurance
- Putting referring letters together for our surgeons
- Sent monthly recall letters to encourage patients to return for annual appointments, enhancing patient retention
- Communicate independently or with a team to assist patient needs
- Collected copays and outstanding payments to maintain accurate financial records and support practice revenue
- Maintained a tidy reception area to enhance patient experience and workflow.
- Developed long-term relationships with our long term patients
Front desk reception
St Paul Eye Clinic
Woodbury, MN
1998.03 - 2012.03
- Managed a satellite office of St Paul Eye Clinic
- Checked patients in and out, ensuring accurate patient information was updated or registered.
- Answering phones and directing to appropriate department
- Collected copays and processed deposits to maintain financial accuracy.
- Maintained a clean and safe waiting room
- Cultivated long-term relationships with patients to enhance their care experience.
- Entering messages for a pool of 15 Doctors, Technicians and optical staff
- Scheduling outside labs or tests as ordered
Education
Medical Receptionist Degree
Globe College of Business
Oakdale, MNTimeline
Front desk receptionist
Fairview Surgical Consultants and Weight Loss
2012.11 - Current
Front desk reception
St Paul Eye Clinic
1998.03 - 2012.03
Medical Receptionist Degree
Globe College of Business