Brenda Hiatt
Pleasant Grove,UT
Summary
Enjoy building and enhancing client relationships and resolving concerns as well as cultivating retention and growth opportunities.
Overview
19
19
years of professional experience
Work History
Director of Membership Services
Corporate Alliance / TribeHouse
07.2010 - Current
- Managed and serviced relationships with 130+ TribeHouse members and community to establish long-term business growth.
- Managed new member onboarding and member renewal process.
- Helped facilitate world class experiences for our members to increase their relationship capitol, including multiple biannual 2 day retreats.
- Performed monthly touchpoints and quarterly check-ins with members to ensure their satisfaction and retention.
- Loved resolving concerns of frustrated members leaving them feeling validated and understood.
- Assisted sales staff in administrative tasks to help finalize contracts and close deals.
- Sold and executed multiple golf tournaments.
Sales Coordinator
Williams Sonoma Inc.
02.2009 - 01.2013
- Helped train associates in best selling practices, observed associates throughout shift and gave appropriate feedback.
- Received 100% service score from secret shopper assigned to our store.
- Monitored sales during each shift, created displays, visuals and food samples to help increase sales.
- Assigned as bridal coordinator to instruct and assist new brides in bridal registration procedures, oversaw other employees assigned to bridal program, developed strategies to increase number of registries and registry sales.
Mall Kiosk Manager
Salt City Candles
10.2009 - 01.2010
- Interviewed, hired and trained over 15 employees to work seasonally at candle kiosks at both South Towne and Fashion Place malls
- Planned for upcoming sales, ordered inventory and supervised keeping kiosk stocked and presentable for customers
- Processed payroll and prepared daily schedules for 15 employees
- Filled customer’s special orders; explained and sold newest products to local businesses.
Events Ticketing Manager
Thanksgiving Point
09.2007 - 09.2008
- Managed ticket sales for all public events at Thanksgiving Point, including concerts, festivals, dinner shows and expo’s
- Built each event in I-Sell and I-Manage ticketing system; created maps for reserved seating events
- Handled phone sales and customer concerns and complaints for each major event
- Created and maintained ticket seller’s schedules for each event.
Executive Assistant
MyFamily.com Inc
11.2004 - 09.2007
- Maintained and updated Outlook calendar and contact information for CTO and other executives
- Tracked expenses and submitted executive’s expense reports for business travel and other various expenses.
- Coordinated domestic/international travel arrangements for executives
- Collected agenda items and assigned and followed up on action items for weekly executive staff meetings.
Education
B.A. - Business Information Systems, Office Systems Management
Utah State University
Logan, UT05.1994
A.A.S - General Education, business and accounting
Ricks College
05.1990
Skills
- Proficient in Microsoft Word, Excel, Keap CRM Capable of quickly learning new software programs
- Experienced in working with public Excellent people skills Enjoy solving customer concerns with positive approach
- Refined Korean language skills; trained and taught skills to new missionaries; set and achieved goals; learned to appreciate and accept new culture
- Volunteer Language Tutor Missionary Training Center, Provo, UT, (12/95 – 03/96)
Additional Information
- VOLUNTEER EXPERIENCE , Volunteer Church Representative Pusan Korea, (06/91 – 12/92)
I live for the outdoors and am a foodie for sure!
- Family is my life!
- I enjoy being in the sun, but also enjoy a snowy day.
- I love biking and hiking.
- I love food and love trying new fun restaurants anywhere I go.
Timeline
Director of Membership Services
Corporate Alliance / TribeHouse
07.2010 - Current
Mall Kiosk Manager
Salt City Candles
10.2009 - 01.2010
Sales Coordinator
Williams Sonoma Inc.
02.2009 - 01.2013
Events Ticketing Manager
Thanksgiving Point
09.2007 - 09.2008
Executive Assistant
MyFamily.com Inc
11.2004 - 09.2007
B.A. - Business Information Systems, Office Systems Management
Utah State University
A.A.S - General Education, business and accounting
Ricks College
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