Brenda Higuera
Greenfield,CA
Summary
Self-motivated Receptionist highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
George L Mee Memorial
, CA
2023.01 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
Person in Charge
Kroger
Soledad , CA
2021.08 - 2022.11
- Managed daily operations of the department, including scheduling staff and assigning duties.
- Monitored performance of employees to ensure quality standards were met.
- Oversaw payroll processing, budgeting and expense tracking activities.
Utility Clerk
Kroger
Soledad , CA
2019.01 - 2021.08
- Performed daily bank reconciliations to ensure accurate financial reporting.
- Generated weekly reports summarizing sales activity and customer trends.
- Developed new processes to improve efficiency in the accounts payable department.
- Reviewed open purchase orders to ensure timely payment of vendors' invoices.
- Investigated discrepancies between physical stock counts and system records.
- Analyzed cost variances between budget estimates and actual expenditures.
- Monitored warehouse operations to optimize space utilization and minimize costs.
- Provided support with the implementation of a new accounting software system.
- Coordinated with internal departments to resolve any operational issues.
- Researched market trends to identify pricing strategies that maximize profits.
- Collaborated with vendors to negotiate favorable terms for contracts.
- Compiled monthly financial statements for management review purposes.
- Updated inventory records after each shipment received from suppliers.
- Gathered shopping carts abandoned within store aisles and around parking lot to return to appropriate storage location and make available for customers entering store.
- Responded to store associate requests for assistance announced over store intercom system, supporting floor operations.
- Emptied garbage cans and carried waste to designated disposal areas, maintaining sanitary environment and preventing unpleasant smells or unclean appearance.
- Greeted customers and answered telephones to respond to general inquiries regarding merchandise availability, pricing and location within store.
- Transported equipment and inventory throughout store, pushing carts and carrying boxes with heavy loads.
- Observed customers, store associates and vendors, keeping awareness of merchandise movement throughout store to implement loss prevention procedures.
- Observed OSHA regulations in daily operations where applicable to promote safe performance of maintenance tasks.
- Repaired minor issues with store equipment, maintained shelf conditions and changed light bulbs.
- Maintained sanitary environment through safe operation of scrubber, buffer and trash compactor in accordance with OSHA requirements and store policies.
- Received new shipments of merchandise, signing for packages, documenting receipt and unloading shipments to storage areas or store shelves as appropriate.
- Set up promotional banners and store displays, safely accessing high places on walls and ceiling beams with ladders.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Directed clients and guests to correct departments, rooms and staff members.
- Communicated with customers and employees to answer questions or explain information.
- Processed sales transactions to prevent long customer wait times.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Answered multi-line telephone system and routed calls to appropriate personnel.
Cashier
Arco Gas Station
Soledad , CA
2018.01 - 2019.03
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Receptionist
Svmc cancer care
Salinas , CA
2017.01 - 2017.05
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Education
Medical Assistant Certificate - Medical Assisting
Center For Employment Training
Soledad, CA2015-06
High School Diploma -
Chalone High School
Soledad, CA2013-06
Skills
- Greeting And Seating Clients
- Patient Scheduling
- Welcoming Guests
- Exceptional Customer Support
- Service Appointment Scheduling
- Appointment Setting
- Telephone System Management
- Guest Complaint Resolution
- Relay Hearing-Impaired Calls
- Administrative Skills
- Administrative Writing
- Risk Assessment
- Group Room Block Reservations
- Room Charges
- Credit And Cash Payments
- Cash Reconciliation
- Security Management
- Membership Processing
- Refunds Processing
- Reservations
- File Maintenance
- Reservations Management
- Reservation Processing
- Office Supplies Ordering
- Financial Reporting
- Office Meetings
- Guest Communication
- Clinical Experience
Timeline
Front Desk Receptionist
George L Mee Memorial
2023.01 - Current
Person in Charge
Kroger
2021.08 - 2022.11
Utility Clerk
Kroger
2019.01 - 2021.08
Cashier
Arco Gas Station
2018.01 - 2019.03
Receptionist
Svmc cancer care
2017.01 - 2017.05
Medical Assistant Certificate - Medical Assisting
Center For Employment Training
High School Diploma -
Chalone High School
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