Brenda Hirth
Plymouth,Michigan
Summary
Dedicated Member Experience Specialist with excellent experience in the financial industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality and accuracy. Dependable and quick-learning team player with effective communication and organization skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Member Experience Specialist I
Community Financial Credit Union
01.2012 - Current
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Accurately process member transactions and make informed decisions regarding member requests related to each transaction
- Consistently balance cash drawer and maintain internal cash control guidelines
- Demonstrate teamwork through positive interaction with all team members.
- Provided ongoing support to members by promptly answering inquiries and offering tailored assistance when needed.
- Established strong relationships with members through proactive communication efforts, building trust and loyalty over time.
- Educated members about available resources and benefits associated with their memberships, maximizing utilization rates across various services provided by the organization.
- Participated in regular team meetings focused on sharing best practices and identifying opportunities for further enhancements to the overall member experience journey.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
Part-Time Office Assistant
TaxTyme Services, LLC
08.2009 - 09.2011
- Answer all incoming telephone calls and schedule appointments for three tax preparers
- Prepare and maintain tax documents for client files
- Data entry into Quickbooks for 4 business entities and monthly bank reconciliation for each.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Credit Analyst
AIN Plastics
11.2000 - 02.2009
- Reduced delinquency rates with proactive monitoring of clients'' credit performance and timely communication.
- Improved overall portfolio quality, conducting regular reviews of existing accounts and recommending appropriate actions.
- Supported the sales team in negotiating favorable terms, balancing business growth and credit risks effectively.
Education
High School Diploma -
Northville High School
Northville, MISkills
- Data Entry
- File Maintenance
- Clerical Support
- Administrative Support
- Mail Handling
- Member Service
- Office Supplies Management
- Meticulous Attention to Detail
- Positive Attitude
- Verbal Communication
- Resourceful
References
References available upon request.
Affiliations
- I enjoy cooking and like to share new recipes with family and friends.
Certification
Notary Public, State of Michigan, County of Wayne. My Commission expires 05/19/2030
Timeline
Member Experience Specialist I
Community Financial Credit Union
01.2012 - Current
Part-Time Office Assistant
TaxTyme Services, LLC
08.2009 - 09.2011
Credit Analyst
AIN Plastics
11.2000 - 02.2009
High School Diploma -
Northville High School
Notary Public, State of Michigan, County of Wayne. My Commission expires 05/19/2030
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