Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Brenda Hobson

Amarillo,TX

Summary

Self-motivated professional with the ability to apply 27 years of ownership/leadership to new opportunities. Background in increasing profits, reducing costs and transforming customer service standards. Ability to handle multiple projects simultaneously with accuracy while adhering to rigorous project deadlines. Well-versed in educating, inspiring and supporting staff members.

Overview

28
28
years of professional experience

Work History

Collections Officer

Access Community Credit Union
10.2023 - Current
  • Actively monitored industry trends to stay informed on changes affecting collections practices and regulations, implementing necessary adjustments as needed.
  • Reduced company losses by identifying and addressing problematic accounts in atimely manner.
  • Managed a portfolio of delinquent accounts, effectively prioritizing high-risk cases to minimize potential losses.
  • Participated in regular team meetings to discuss progress toward goals, share best practices, and address any challenges faced within the department.
  • Evaluated customer financial situations, offering tailored solutions that promoted successful repayments while minimizing risk exposure for the company.
  • Maintained strong customer relationships through respectful communication and effective problem-solving techniques.

Owner/Operations Manager

Dale's Stores Inc
06.1996 - 08.2023
  • Consulted with customers to assess needs and propose optimal solutions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Managed day-to-day business operations.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Established foundational processes for business operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Supervised ongoing daily production phases.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Managed staff hiring, training and supervision.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Coordinated project workflows for departments.
  • Coordinated merchandising, promoted new products and increased brand awareness.
  • Conducted thorough employee evaluations to identify areas for improvement, providing constructive feedback and guidance for growth opportunities.
  • Improved employee retention by implementing effective onboarding and training programs.

Education

High School Diploma -

Alice High School
Alice, TX
05.1982

Skills

  • Client Service
  • Quality Management Systems
  • Business Development
  • Coaching and Mentoring
  • Design Coordination
  • Sales Leadership
  • Customer Relations
  • Marketing and Advertising
  • Vendor Negotiations
  • Labor Relations
  • Regulatory Compliance
  • Onboarding and Orientation

Languages

Spanish
Native or Bilingual

References

Luis Gomez, President - West Texas State Bank - Odessa, Texas - 

  • O: 432-444-8610 C: 432-425-6136

Jake Florer, Senior Designer - Altura Engineering & Design - Amarillo, Texas

  • O: 806-318-4076 C: 806-881-9028

Sam Segundo, - Senior Pastor - Family Faith Center - Big Spring, Texas

  • O: 432-267-6001 C: 432-517-0620

Timeline

Collections Officer

Access Community Credit Union
10.2023 - Current

Owner/Operations Manager

Dale's Stores Inc
06.1996 - 08.2023

High School Diploma -

Alice High School

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