Brenda Hoch
Royal Palm Beach,FL
Summary
Experienced restaurant and bar operator bringing demonstrated success in developing and motivating strong restaurant teams to assist many customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike. Practical and proficient in diverse areas such as marketing and employee management. Good documentation, planning and financial administration skills. Well-versed in food cost percentages and labor controls.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Office Administrator
Florida Beverage Comapny/ Brenda Hoch, LLC.
West Palm Beach , FL
2021.08 - Current
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Delivered clerical support by handling range of routine and special requirements.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Trained new employees on administrative procedures, company policies and performance standards.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Reconciled account files and produced monthly reports to keep managing partners informed about office operations.
- Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Assisted with coordination and hosting of company events.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Monitored and tracked performance of employees, identifying and targeting areas in need of improvement and further training.
- Designed and maintained accurate filing systems.
- Managed all banking needs.
- Maintained multiple atm machines within the facility.
- Place orders for kitchen and bar when necessary.
- Overseeing all food and beverage orders.
- Overseeing food and liquor cost to be sure everything is well within company's expectations of food and beverage cost.
Company Owner Operator
Cool Management, INC.
Miami , FL
2006.01 - 2010.10
- Managed employees by supervising daily tasks.
- Aligned branding initiatives and sales strategies with client goals.
- Supported company goals through careful reinvestment of profits.
- Motivated employees to consistently improve performance through company-wide incentive plans.
- Created vision and mission for restaurant and kept employees focused on achieving both.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Spearheaded revenue growth through sales, new and enhanced product development and new market penetration.
- Held management team accountable for setting and reaching short-, mid- and long-term goals.
- Automated manual workflows to improve audit controls.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Provided exceptional customer service to customers, increasing customer loyalty.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed daily operations of restaurant with food and beverage organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Promoted positive customer experience through day-to-day supervision and management of restaurant facility.
- Identified and qualified customer needs.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained new employees on proper protocols and customer service standards.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Maintained cleanliness and organization of restaurant and kitchen workspace, working closely with employees to systemize tasks.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class hospitality work.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Developed menus.
- Found new ways of advertising to reach new clientele such as radio promotions, street teams, magazine ads, mail outs, in house cross promoting with multiple units. Organized promotions throughout the neighborhood to reach new and loyal clientele.
Food and Beverage Manager
GSE
Miami , FL
2000.03 - 2006.10
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Managed bar and wait staff and directed hiring program.
- Maintained highest standards for beverage quality and service.
- Responded to customer complaints, addressing concerns and distress with amicable interactions.
- Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Oversaw proper disposal of unused and tainted beverage stock, adhering to related health and safety guidelines.
- Developed menu concepts
- Implemented new drink policies, reducing over-pouring, quality control.
- Responsible for controlling food and liquor cost.
- Maintained exhaustive knowledge of beverage flavor profiles, nutritional information, allergens and alcoholic content.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
Education
Associate of Arts - Criminal Justice
Keiser University
Fort Lauderdale, FL03.2022
Certificate - Paralegal
Ashworth College
Norcross, GA08.2019
Associate of Arts - Diet And Nutrition Science
Ashworth College
Georigia 06.2018
Skills
- Team Management
- Office Management
- Report Preparation and Analysis
- Workforce Management
- Financial Services Support
- Staff Training
- Inbound Phone Call Handling
- Sales Force Management
- Problem-Solving Techniques
- Special Requirements
- Correspondence and Office Documents
- Intuit QuickBooks
- Payroll Administration
- Maintenance Coordination
- Maintaining Office Records
- Inquiry Requests
- Personnel Engagement
- Payroll Preparation
- Accuracy Improvements
- Effective Written and Verbal Communication
- Supplier Liaison
- Employee Motivation
- Developing Office Systems
- Calculating Liabilities
- Office Reception
- Financial Records and Processing
- Permitting Requirements
- Accounts Payable and Accounts Receivable
- Business Correspondence
- Office Production Evaluation
- Office Supplies and Inventory
- Call Transfers
- Proficiency in Microsoft Office
- Error Resolution
- Advanced Excel Spreadsheet Functions
- Correspondence Writing
- Data Analysis and Modeling
- Wages and Salary
- Administrative Arrangements
- Corporate Tax Filings
- Corrective Actions
- Informational Packets
- Overcoming Obstacles
- Legal Translation
- Delegation and Work Assignment
- Administration and Operations
- Operational Requirements
- Office Equipment Management
- Confidence and Drive
- Contracts and Vendor Agreements
- Record Releases
- Information Uploading
- Remote Work Coordination
- Deposit Collection
- Managing Public Relations
- Financial Approvals
- Information Security
- Financial Operation
Timeline
Office Administrator
Florida Beverage Comapny/ Brenda Hoch, LLC.
2021.08 - Current
Company Owner Operator
Cool Management, INC.
2006.01 - 2010.10
Food and Beverage Manager
GSE
2000.03 - 2006.10
Associate of Arts - Criminal Justice
Keiser University
Certificate - Paralegal
Ashworth College
Associate of Arts - Diet And Nutrition Science
Ashworth College
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