Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Brenda Hoelscher

San Antonio,TX

Summary

Dynamic manager with a proven track record at Learning Zone, excelling in staff management and employee training. Enhanced customer satisfaction through strategic operational improvements and effective shift scheduling. Recognized for resolving customer issues promptly, fostering a positive environment, and driving team performance to achieve operational excellence.

Overview

45
45
years of professional experience

Work History

Manager

Learning Zone
San Antonio, TX
09.2024 - Current
  • Managed daily operations and staff schedules at Learning Zone.
  • Coordinated training sessions for new employees.
  • Monitored the inventory of the products in the store.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Monitored staff performance and addressed issues.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Provided leadership during times of organizational change or crisis situations.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Recruited and hired qualified candidates to fill open positions.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Enhanced team morale and retention through positive feedback.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Implemented quality control measures to uphold company standards.

Retail Cashier

Learning Zone
San Antonio, TX
06.2015 - 08.2024
  • Processed customer transactions accurately and efficiently at busy retail location.
  • Maintained organized cash register area for smooth operations during peak hours.
  • Assisted customers with product inquiries and provided excellent service experience.
  • Handled cash, credit, and gift card transactions following company policies.
  • Collaborated with team members to ensure store cleanliness and product displays.
  • Trained new cashiers on register operation and customer service standards.
  • Resolved customer complaints effectively, ensuring satisfaction and loyalty.
  • Monitored inventory levels and restocked merchandise as needed throughout shifts.
  • Greeted customers in a friendly and professional manner.
  • Stocked shelves when needed and kept the sales floor neat and organized.
  • Managed multiple tasks simultaneously while providing excellent customer service.
  • Maintained clean, orderly and well-stocked register area.
  • Followed company policies regarding payment methods, discounts, refunds.
  • Assisted other team members with their tasks as needed.
  • Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
  • Performed opening and closing duties such as counting money, balancing registers.
  • Processed cash, credit, and check payments accurately and efficiently.
  • Handled merchandise returns and exchanges, verifying eligibility of items and customers by examining pieces and receipts.
  • Processed customer purchases and returns via cash and credit card.
  • Provided accurate change back to customers when necessary.
  • Reported damaged items and incorrect pricing to supervisor.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Organized the checkout area to ensure all items were stocked properly.
  • Assisted customers with product selection and answered any questions they had.
  • Provided excellent customer service by listening to customer needs and addressing them appropriately.
  • Met physical requirements with regular standing, lifting, and reaching to move heavy boxes and full merchandise racks.
  • Kept store presentable with regular cleaning and organization.
  • Received incoming shipments of merchandise from vendors and restocked shelves accordingly.
  • Delivered consistent and dedicated service through front-end customer engagement.
  • Asked detailed questions to determine appropriate items to fill customer needs.
  • Counted cash at end of shift and prepared bank deposits.
  • Reported any suspicious activity or theft immediately to management.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Balanced the daily cash register transactions with accuracy and attention to detail.
  • Maintained store security by monitoring customers' activities within the store premises.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Presented complementary merchandise to increase sales of promotional items.
  • Restocked shelves with merchandise as needed.
  • Resolved customer complaints in an efficient and professional manner.
  • Followed company safety regulations to maintain safe work environment.
  • Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
  • Monitored inventory stock levels for shopping bags and other supplies to prepare and maintain check-out area.
  • Answered phone calls to assist customers with questions and orders.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Scanned items and checked pricing on cash register for accuracy.
  • Greeted customers promptly and responded to questions.
  • Processed customer payments quickly and returned exact change and receipts.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Offered customers carry-out service at completion of transaction.

Elementary Mathematics Intervention Teacher

Judson ISD
KIrby , TX
08.2005 - 06.2016
  • Developed individualized learning plans for students needing additional support.
  • Collaborated with teachers to implement intervention strategies in the classroom.
  • Conducted assessments to identify student learning gaps and needs.
  • Facilitated small group instruction to enhance student engagement and understanding.
  • Provided training and resources for teachers on effective intervention methods.
  • Monitored student progress through regular evaluations and adjustments to plans.
  • Communicated with parents regarding student progress and intervention strategies.
  • Participated in professional development to stay current on educational best practices.
  • Supported intellectual, emotional and social development of students in need of extra assistance.
  • Supervised paraprofessionals who provided direct one-on-one support for students.
  • Worked with school administrators to ensure compliance with state and federal regulations regarding special education services.
  • Performed assessments prior to, during and after program.
  • Established strong relationships with students while providing support during difficult times.
  • Provided resources to families including referrals to outside agencies when necessary.
  • Assisted in the development of an intervention plan based on a child's individual needs.
  • Incorporated technology into lessons when appropriate.
  • Facilitated group discussions about relevant topics such as bullying prevention or study skills development.
  • Provided positive reinforcement to encourage appropriate behavior in the classroom.
  • Created lesson plans that incorporated differentiated instruction approaches.
  • Participated in professional development activities related to new educational trends.
  • Coordinated with other teachers and school staff to develop effective interventions for struggling learners.
  • Maintained detailed records of student attendance, grades, assessments, evaluations, and IEPs.
  • Employed problem solving strategies when addressing challenging behaviors from students.
  • Researched current literature related to evidence-based interventions for students with disabilities.
  • Developed individualized education plans for students with learning disabilities and behavioral issues.
  • Managed small and large student groups completing special activities focused on target areas.
  • Implemented research-based instructional strategies to improve student outcomes.
  • Ensured a safe learning environment by monitoring classrooms during transition times.
  • Collaborated with parents and guardians to ensure students received necessary support at home.
  • Conducted small group and individual classroom activities with students based on differentiated learning needs.
  • Advocated for needs of the students with disabilities.
  • Developed and maintained individualized skill-appropriate lesson plans to promote and build student confidence.
  • Developed interesting and interactive learning methods tailored to help students with individual needs.
  • Assisted with classroom observations to identify developmental delays and behavioral issues.
  • Solved student behavioral issues according to building expectations and codes of conduct.
  • Encouraged student empathy of others to build confidence and improve self-image.
  • Incorporated interactive visual aids into student lesson plans to support learning objectives.
  • Supported diverse student populations through equitable instructional design and programming.
  • Evaluated student needs to provide helpful resources and support.
  • Created and implemented compliant IEPs, progress reports and state-specific special education documentation.
  • Designed and delivered personalized learning for each student and advocated for student inclusion and success in general education environments.
  • Cultivated classroom environment focused on inclusion and growth, fostering both social and academic development.
  • Offered hands-on learning opportunities to develop student self-esteem and life skills.
  • Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
  • Enhanced students' sensory- and perceptual-motor skills through hands-on activities.
  • Delivered tutoring sessions to help students grasp complex concepts in one-on-one settings.
  • Offered counseling to students and parents to increase personal growth, self-understanding and behavioral management.
  • Defined and communicated rules and enforced through approved disciplinary methods.

5th Grade Mathematics Teacher

Judson ISD
Kirby, TX
08.2004 - 06.2006
  • Develop lesson plans for diverse learning needs
  • Implement classroom management strategies effectively
  • Collaborate with colleagues on curriculum improvements
  • Facilitate engaging mathematics workshops for students
  • Integrate technology in teaching to enhance learning
  • Communicate regularly with parents about student progress
  • Evaluate student performance through assessments and feedback
  • Developed and implemented lessons plans for Mathematics classes.
  • Provided individualized instruction to students who needed extra help with mathematics concepts.
  • Created a variety of challenging assignments that encouraged critical thinking skills in mathematics.
  • Monitored student performance on tests, quizzes, projects.
  • Participated in faculty meetings and professional development workshops related to mathematics teaching strategies.
  • Educated students on core principles and advanced concepts of mathematics.
  • Taught various kinds of math at standard, remedial and advanced levels.
  • Encouraged positive behavior management techniques within the classroom environment.
  • Prepared, administered and graded assignments and examinations.
  • Held regular parent-teacher conferences regarding student progress in math classes.
  • Managed consistent, learning-focused classroom environments by establishing and communicating clear objectives for students.
  • Maintained accurate records of student grades and attendance.
  • Adapted teaching methods and instructional strategies to promote learning in students of differing skill levels.
  • Documented student assignments, attendance, and test scores in online reporting systems.
  • Collaborated with other teachers on curriculum development and implementation.
  • Provided guidance and advice to students regarding their future academic goals in math related fields.
  • Implemented differentiated instruction based on individual student needs.
  • Coordinated materials and instructional plans for immersive activities exploring concepts.
  • Assisted in the selection, acquisition, organization, and maintenance of instructional materials.
  • Created a safe and supportive learning environment for all students.
  • Assessed student progress through formal and informal assessments.
  • Facilitated small group instruction based on individual student needs.
  • Prepared comprehensive materials, syllabi and lesson plans for courses.
  • Collaborated with colleagues to facilitate individual and group success across subject matter.
  • Established and enforced clear objectives to keep classroom environment consistent and focused on learning.
  • Enhanced comprehensive understanding of math techniques and materials to improve test scores.
  • Planned, evaluated and revised curricula, course content and course materials to improve outcomes.
  • Initiated and facilitated classroom discussions to expand students' understanding of mathematical concepts.
  • Integrated technology and hands-on learning to accommodate multiple intelligences.
  • Created and distributed study guides to reinforce lecture details and assist students with test preparation.
  • Recommended educational strategies and variations based on assessment data and experience.
  • Assessed learning absorption and retention, adapting instructional techniques to level of students.

3rd Grade Elementary Teacher

Judson ISD
Kirby, TX
08.1987 - 06.2004
  • Developed engaging lesson plans for diverse learning styles and abilities.
  • Fostered a positive classroom environment through effective behavior management techniques.
  • Collaborated with parents to support student learning and address concerns.
  • Implemented hands-on activities to enhance critical thinking and problem-solving skills.
  • Assessed student progress using standardized tests and informal evaluations.
  • Integrated technology into lessons to promote interactive learning experiences.
  • Coordinated classroom events and activities to build community involvement.
  • Mentored new teachers on best practices in classroom management and instruction techniques.
  • Implemented various assessment tools including quizzes, tests, portfolios, to evaluate student performance.
  • Established positive relationships with students by creating a safe and supportive classroom environment.
  • Provided individualized support for English Language Learners.
  • Utilized instructional strategies such as cooperative learning, inquiry-based instruction, and problem solving techniques.
  • Facilitated small-group instruction to target specific skills and concepts.
  • Supported social development of children through positive reinforcement techniques.
  • Integrated technology into the classroom to enhance student engagement and learning outcomes.
  • Cultivated strong communication between home and school by maintaining an open dialogue with parents about their child's academic progress.
  • Provided feedback to parents on student progress during parent-teacher conferences.
  • Adapted lessons as needed for English Language Learners.
  • Organized field trips to reinforce educational objectives outside of the classroom setting.
  • Integrated music, art, drama, physical education, science experiments, math games into daily lessons.
  • Encouraged critical thinking skills among students by providing them with opportunities to explore solutions independently.
  • Promoted effective study habits among students through modeling techniques and encouraging self-reflection.
  • Attended professional development workshops related to best practices in education.
  • Designed and implemented differentiated lesson plans based on student abilities.
  • Created an atmosphere conducive to learning by establishing clear expectations for behavior in the classroom.
  • Maintained accurate records of student grades and attendance throughout the year.
  • Incorporated literature circles into reading classes to encourage active participation from all students.
  • Collaborated with colleagues to develop grade level curriculum objectives in all subject areas.
  • Handled challenging classroom behaviors with positive and affirming techniques.
  • Implemented multiple methods to improve student educational success.
  • Encouraged creativity by giving students choices in learning topics and methods.
  • Improved delivery of instruction by analyzing and distilling test data to identify opportunities for intervention and enrichment.
  • Inspired students to want to read by taking to library and helping to choose books.
  • Invited guest speakers to classroom to excite and engage students.
  • Created customized grading rubrics powerful assessment tools.
  • Taught accelerated literary programs to elementary school students by guiding heterogeneous small group instruction.
  • Brought in purchased and donated materials to round out supplies for classroom activities.
  • Monitored student behavior and implemented interventions when necessary.
  • Facilitated a positive learning environment by implementing classroom management techniques.
  • Guided students in the development of critical thinking and problem-solving skills.
  • Organized and supervised class projects, field trips, and guest speaker events.
  • Developed and implemented engaging lesson plans in line with state curriculum standards.
  • Coordinated with special education staff to support students with special needs.
  • Encouraged and supported students in setting and achieving personal and academic goals.
  • Led after-school tutoring sessions for students needing additional help.
  • Assessed student learning through varied formative and summative assessments.
  • Participated in professional development workshops to improve teaching skills and knowledge.
  • Integrated character education into the curriculum to promote social and emotional learning.
  • Offered hands-on learning opportunities to develop student self-esteem and life skills.
  • Prepared, administered and graded daily work and tests to evaluate student's progress.
  • Improved student engagement by implementing student-centered classroom management techniques to foster academic curiosity.
  • Explored foundational learning concepts with students through hands-on activities, videos, and class discussions.
  • Instructed students in standardized subjects as well as general learning strategies and skills for social development and character.
  • Provided positive feedback with emphasis on learning from mistakes to establish solid foundation for progress.
  • Referred to district standards to plan lessons and prepare students to take standardized assessments.
  • Delivered tutoring sessions to help students grasp complex concepts in one-on-one settings.

waitress

Dragon Place
Seguin, TX
01.1987 - 08.1987
  • Delivered excellent customer service in a fast-paced dining environment.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Handled cash transactions accurately and processed payments promptly.
  • Resolved customer complaints with professionalism and care to enhance satisfaction.
  • Developed positive relationships with regular customers through friendly conversation.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Took orders for food and drinks and delivered them to guests.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Bussed tables as needed during peak hours.
  • Replenished beverages when necessary.
  • Communicated daily specials to customers.
  • Prepared checks accurately and processed payments promptly.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Provided accurate change for cash transactions using a cash register system.
  • Performed basic math calculations when computing bills for customers' meals.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Stocked service areas with supplies during slow periods.
  • Prepared checks, itemizing total meal costs and taxes.

Fast Food Worker

Dairy Queen
Seguin, TX
03.1981 - 07.1986
  • Operated kitchen equipment efficiently to maintain workflow during peak hours.
  • Provided excellent customer service by taking orders and addressing inquiries.
  • Maintained cleanliness and organization of workstations to ensure compliance.
  • Collaborated with team members to expedite service during busy shifts.
  • Monitored inventory levels and restocked supplies as needed throughout the day.
  • Assisted in training new staff on procedures and customer interaction techniques.
  • Handled cash transactions accurately while ensuring proper change distribution.
  • Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
  • Greeted customers and took their orders in a friendly and efficient manner.
  • Kept customer and food preparation areas clean and well-organized.
  • Collaborated with other team members to ensure timely completion of tasks.
  • Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
  • Served orders to customers at windows, counters and tables.
  • Restocked supplies such as napkins, condiments for the convenience of customers.
  • Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
  • Operated cash register to process customer payments accurately and efficiently.
  • Provided quality customer service by adhering to company policies and procedures.
  • Trained new employees on job duties and safe operation of kitchen equipment.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
  • Operated cash register and received payment from customers in cash or credit form.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Promoted food items, beverages and desserts to increase sales.
  • Communicated effectively with fellow staff members regarding customer complaints or feedback.
  • Complied with all local health codes and regulations concerning food preparation and handling.
  • Ensured that all food products were prepared fresh daily and stored properly.
  • Operated grills, deep fryers and griddles safely to avoid accidents or injury.
  • Regularly checked inventory levels for restocking needs.
  • Adhered to company policies regarding attendance and punctuality.
  • Made and served coffee, tea and fountain drinks.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Answered customer questions about food preparation, responding to ingredient and allergen concerns.
  • Monitored kitchen equipment such as fryers and ovens to ensure proper functioning and safety compliance.
  • Replenished beverages throughout shift ensuring availability at all times.
  • Kept accurate records of sales transactions for end-of-day reconciliation purposes.
  • Received inventory of food and beverage products to stock in designated areas.
  • Measured ingredients according to specified recipes to reduce waste.
  • Communicated effectively with co-workers to ensure smooth workflow.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Assembled and served meals according to specific guest requirements.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Scrubbed and polished counters to remove debris and food.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Maintained safe food handling practices to prevent germ spread.

Education

Bachelor of Science - Elementary Education/ Minor in Mathematics

Southwest Texas State University
San Marcos, TX
12-1986

Skills

  • Staff management and employee training
  • Customer service excellence
  • Shift scheduling and inventory oversight
  • Retail operations management

Affiliations

  • I play tennis, volleyball and pickleball.
  • I enjoy spending time with my husband, family, friends and pets.

Accomplishments

  • Spirit of Judson Award May 2014
  • Teacher of the Year for Hopkins Elementary 1999
  • Teacher of the Year for Hopkins Elementary 1998

Timeline

Manager

Learning Zone
09.2024 - Current

Retail Cashier

Learning Zone
06.2015 - 08.2024

Elementary Mathematics Intervention Teacher

Judson ISD
08.2005 - 06.2016

5th Grade Mathematics Teacher

Judson ISD
08.2004 - 06.2006

3rd Grade Elementary Teacher

Judson ISD
08.1987 - 06.2004

waitress

Dragon Place
01.1987 - 08.1987

Fast Food Worker

Dairy Queen
03.1981 - 07.1986

Bachelor of Science - Elementary Education/ Minor in Mathematics

Southwest Texas State University

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