Brenda Hoeper
Kimberly,WI
Summary
Dynamic leader with a proven track record at Lutheran Social Services of Wisconsin and Upper Michigan, excelling in staff management and customer service. Enhanced team productivity through effective training and mentoring, while implementing cost-saving measures that reduced operational expenses. Committed to fostering a positive work environment and improving client outcomes.
Overview
17
17
years of professional experience
Work History
Supervisor
Lutheran Social Services Of Wisconsin And Upper Michigan
08.2019 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Mental Health Specialist
Lutheran Social Services Of Wisconsin And Upper Michigan
04.2008 - Current
- Monitored patients and assessed suicide risks.
- Ensured safety of patients through close observation during high-risk situations such as suicidal ideation or self-harm behaviors.
- Provided compassionate support during times of crisis or acute distress while maintaining professional boundaries and ethical standards.
- Documented client progress in confidential files.
- Facilitated group therapy sessions for improved social skills development and emotional regulation in patients.
- Maintained detailed records of clinical interventions, progress notes, treatment plans, and other documentation required for regulatory compliance.
- Provided clients with recommendations to community resources.
- Observed and monitored client behavior and responses to treatment.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
Education
General
Kimberly Senior High
Kimberly, WI05-1982
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Accomplishments
I have also been the Lead Mental Health Specialist 4 times during my career with Lutheran Social Services because there was no Supervisor
Timeline
Supervisor
Lutheran Social Services Of Wisconsin And Upper Michigan
08.2019 - Current
Mental Health Specialist
Lutheran Social Services Of Wisconsin And Upper Michigan
04.2008 - Current
General
Kimberly Senior High
Similar Profiles
Angela ZaisAngela Zais
Adult Residential Support Staff at Lutheran Social Services Of Wisconsin And Upper MichiganAdult Residential Support Staff at Lutheran Social Services Of Wisconsin And Upper Michigan
Janis PutirskisJanis Putirskis
Administrative Assistant at Lutheran Social Services of Wisconsin and Upper Michigan, Inc. Veteran Housing and Recovery Program.Administrative Assistant at Lutheran Social Services of Wisconsin and Upper Michigan, Inc. Veteran Housing and Recovery Program.
Lisa BergLisa Berg
Service Coordinator at Lutheran Social Services Of Wisconsin And Upper MichiganService Coordinator at Lutheran Social Services Of Wisconsin And Upper Michigan
Scott HuffScott Huff
Applications Manager – Training Team (Remote) at J.J. Keller & AssociatesApplications Manager – Training Team (Remote) at J.J. Keller & Associates
Hugo MoranHugo Moran
Spiral Technician I at SonocoSpiral Technician I at Sonoco