Brenda Holifield
Birmingham,AL
Summary
Proficient senior accounting professional offering several years of experience in financial operations. Strategic business leader, communicator and people manager.
Overview
10
10
years of professional experience
Work History
Senior Accountant
Alabama Power
Birmingham, AL
04.1996 - 04.2000
- Analyzed balance sheets for mistakes and inaccuracies.
- Generated and presented monthly financial statements to senior management.
- Updated and managed accounts payable databases, employing access controls to protect data.
- Coordinated with other departments on various accounting activities such as month-end close process or budget preparation.
- Maintained detailed records of account transactions, including invoices, payments, and journal entries.
- Prepared monthly financial reports for management review.
- Supported efficient accounting operations with high-quality administrative support.
- Analyzed files and accounts for discrepancies and resolved variances.
- Managed month-end and year-end close duties, administered additions and performed maintenance and reporting of corporate fixed assets.
- Liaised with auditors to complete annual audits and maintain compliance with local, state and federal requirements.
- Developed strategies to improve accounting systems and processes.
- Completed month-end and year-end close procedures and reconciled bank accounts.
Customer Service Representative
Time Warner Cable
Birmingham, AL
07.1990 - 04.1995
- Conducted regular follow-up calls with customers after resolving their issues.
- Collected deposits or payments and arranged for billing.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided accurate information about products and services to customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Bachelor of Criminal Justice - Police
Kaplan University
Davenport, IA06-2000
Associate of Science - Paralegal Studies
Faulkner University
Birmingham, AL06-1982
Skills
- Audit preparation
Neighborhood President
- Four years in this position
Timeline
Senior Accountant
Alabama Power
04.1996 - 04.2000
Customer Service Representative
Time Warner Cable
07.1990 - 04.1995
Bachelor of Criminal Justice - Police
Kaplan University
Associate of Science - Paralegal Studies
Faulkner University