Brenda Holland
4695 North Church Lane # 6104
Summary
- Dynamic leader with a proven track record at MAAC Project Head Start Programs, excelling in team development and strategic creative thinking.
- Enhanced employee engagement through innovative team-building initiatives while ensuring service excellence and compliance with safety protocols.
- Committed to fostering a collaborative environment that promotes workforce retention and operational efficiency.
- Knowledgeable ECE with solid track record in managing center operations and enhancing team productivity.
- Proven ability to streamline processes and improve customer satisfaction.
- Demonstrated leadership in training staff and resolving conflicts efficiently.
- Experienced with overseeing center operations, ensuring smooth daily functioning.
- Utilizes strategic planning and team management to drive efficiency.
- Track record of implementing best practices and maintaining high standards of service delivery.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Center Supervisor
MAAC Project Head Start Program
01.2023 - 04.2024
- Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
- Implemented quality control measures to ensure the highest level of service for clients.
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
- Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
- Fostered a positive work environment through effective leadership skills and clear communication with employees.
- Collaborated with management team to develop long-term goals for the center''s success.
- Allocated resources strategically to meet deadlines effectively while staying within budget constraints.
Site Supervisor
Neighborhood House Association
01.2010 - 01.2023
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Developed work schedules for team members to maximize shift coverage.
- Implemented best practices and safe operating procedures.
- Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
- Enhanced site safety by implementing strict safety protocols and conducting regular inspections.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
Center Administrator
Bennett College For Women
08.2009 - 09.2013
- Assisted in the recruitment, hiring, training, and retention of high-quality employees to support center goals.
- Developed and maintained strong relationships with staff, parents, and community partners to foster a collaborative environment.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting learning environment for students and staff.
- Collaborated with teachers on curriculum planning to ensure alignment with state standards and best practices.
- Organized special events and activities to enhance student experiences while promoting community engagement.
- Contributed towards continuous improvement efforts by actively participating in professional development opportunities and implementing learnings.
- Resolved conflicts among students or staff members effectively by implementing conflict resolution techniques.
- Facilitated communication between center staff, families, district personnel, and other stakeholders to promote collaboration and information sharing.
- Managed the daily operations for optimal center performance, ensuring a smooth and efficient workflow.
- Fostered an inclusive atmosphere that promoted diversity and respected individual differences among students and staff.
- Managed financial tasks such as budget development, expense tracking, invoice processing to maintain fiscal responsibility.
- Maintained accurate records of student progress reports by monitoring their academic achievements regularly.
- Maintained personnel records and updated internal databases to support document management.
- Created organized filing system to manage department documents.
- Created reports, presentations and other materials for executive staff.
- Coordinated office events, seminars and meetings for staff and clients.
Education
No Degree - 12 Units in Children With Special Needs
UNC/Greensboro
Greensboro, NCBachelor of Science - Cognitive Psychology/Minor Child Development
Sacramento State
Sacramento, CA06-2000
Master of Science - Counseling Psychology
National University
La Jolla, CA06-1997
Skills
- Workplace Risk Management
- Team Development
- Candidate Selection
- Strategic Creative Thinking
- Coordinated Task Distribution
- Workforce Retention Strategies
- Employee engagement
- Knowledge of Child Labor Laws
- Service Excellence
- Detail-Oriented Approach
- Objective Oriented
- Strong Communication Skills
- Collaborative Decision-Making
- Team Cohesion Strategies
- Training and mentoring
- Safety protocols
Accomplishments
- Documented and resolved Parent Concerns which led to positive results .
- Supervised team of 28 staff members.
- Achieved trainings by introducing Child Plus for tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Effective Coaching Techniques for Leaders– Center for Executive Coaching.
- Introduction to Supervisory Skills– SkillPath.
- CLASS Assessments for both Pre-school and Infants and Toddlers 2023
- Trauma Inform Care YMCA CHILD CARE RESOURE SERVICES
- 50 to 60 hours of Head Start Trainings and yearly Conferences for Children 0-5 .
First Aid CPR , Food Handler Training , Child Plus ,CLASS Trainings for both Pre-School and Infants.
- Child Abuse Trainings every two years
- CLASS assessments for students every two years
- Early Childhood Education units
- Classes in Adult Supervision and Master Teacher Classes
- First Aid and CPR for children every two years
- Food Handler Certificate /Training every two years
Timeline
Center Supervisor
MAAC Project Head Start Program
01.2023 - 04.2024
Site Supervisor
Neighborhood House Association
01.2010 - 01.2023
Center Administrator
Bennett College For Women
08.2009 - 09.2013
No Degree - 12 Units in Children With Special Needs
UNC/Greensboro
Bachelor of Science - Cognitive Psychology/Minor Child Development
Sacramento State
Master of Science - Counseling Psychology
National University
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