Brenda Holmes
Arlington,TX
Summary
I'm a fast learner and like to learn new things. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Substitute Teacher
EES
Crowley, TX
11.2023 - Current
- Take assigned teaching jobs
- Created classroom environment conducive to learning and appropriate to student maturity and interests.
- Promoted a safe and secure atmosphere within the classroom setting.
- Addressed rowdy and uncooperative students by speaking firmly and informing head teacher of transgressions.
- Maintained classroom order and enforced school and class rules.
- Provided classroom instruction outlined in teacher's lesson plans.
- Supervised students during recess, break times and dismissal periods to prevent injuries and fights.
- Managed high school classrooms during teacher absences.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Left notes for head teacher about notable students, events and problems.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Took attendance and maintained attendance records during period as substitute.
- Distributed worksheets and homework assignments from head teacher to assist with classroom operations.
- Supported special needs students by providing individual instruction as needed.
Unarmed Security Guard
Marksman Services company
Arlington, TX
11.2022 - 09.2023
- Maintained logs of all security related incidents and wrote detailed reports for management review.
- Enforced rules and regulations in a professional manner while interacting with guests and employees.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Greeted visitors upon arrival at the facility and directed them accordingly.
- Monitored security cameras to identify and respond to suspicious activity.
- Verified employee identification cards prior to allowing entry into restricted areas.
- Maintained high levels of alertness throughout shifts.
- Provided escort services as needed for visitors requiring special attention.
- Guarded entrances and exits against unauthorized entry.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Security / Ticket Taker/
Best Security
Arlington, TX
01.2022 - 11.2023
- Greeted and assisted customers to foster positive experiences.
- Adhered to all company policies and procedures while on duty.
- Assisted in setting up equipment prior to an event when necessary.
- Verified customer's ticket information and scanned tickets to ensure validity.
- Enforced security protocols by monitoring all access points to the facility or area.
- Communicated effectively with management staff regarding any issues that arose during shift hours.
- Followed established guidelines for handling emergency situations such as medical emergencies or evacuations.
- Remained professional while interacting with customers in a courteous manner.
- Provided directions to guests throughout the facility.
- Provided assistance to disabled patrons if needed.
- Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
- Assisted in resolving customer complaints or conflicts as needed.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Assisted patrons with handicaps to appropriate seating.
Access Management / Security
Stadium People
Arlington, TX
09.2016 - Current
- My position was access management
- We hand wanded all customers for items which were prohibited
- Checked purses as well as diaper bags for size requirement as well as prohibited items
- When got the metal detectors customers went through them.
- When the mags went off we had to wand them.
- Customers with medical reasons were patted down
- Assisted individuals with disabilities
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
Home daycare
Ms Bs Daycare
Arlington
05.2008 - 09.2022
- I cleaned activities
- Plan meals
- Advertised to get the clients
- Kept all receipts and billing information.
Customer Service
Bank of America
Las Vegas
08.2004 - 05.2005
- Assist customer on general checking and savings accounts
- Assist on NSF fees
- Direct customers in the correct direction according to balances
- Blocked Debit cards due to fraud and /or lost cards.
Call Center Lead/Supervisor
Fairfield Resorts
Las Vegas
04.2002 - 08.2004
- Set schedules
- Handle escalated calls
- Assign daily task and duties
- Set up payment arrangements and assign representative to them
- Monitor the representatives for customer service and talk time
- Made a training manual.
Customer Service Representative
MPower Communications
Las Vegas
04.2001 - 04.2002
- Answered customer concerns and questions, for billing and service issues
- Help customers with their billing questions
- Went over work orders for new customers as well as set up work orders for their telephone.
Merchant Teller
Colonial Bank
Las Vegas
01.1999 - 01.2001
- Ran vault tickets and balanced the vault
- Ordered and shipped money
- Tended to merchant and other customers and balanced my personal drawer
- Opened new accounts
- Prepared change orders for commercial accounts and filed related reports
- Helped train new employees and worked on various volunteer committees
- End of day settlement.
Loan Officer / Teller
IBEW Credit Union
Las Vegas
01.1998 - 01.1999
- Took loan applications, reviewed credit reports, processed and submitted for credit approval
- Performed regular teller duties.
Mortgage Officer
First Plus Freedom
Las Vegas
01.1998 - 01.1998
- Helped customers process loan applications, assigned risk and analyzed credit data.
Teller / Customer Service Representative
Norwest Bank
Las Vegas
01.1997 - 01.1998
- Opened accounts ran check systems and took loan applications
- Assisted Personal Bankers in processing new accounts and loans
- Performed standard teller duties.
Education
High School Diploma -
Tascosa High School
Amarillo, TX05-1979
Some College (No Degree) - Dental Assisting
Amarillo College
Amarillo, TXSome College (No Degree) - Air Force Defense
United States Air Force
Lackland AFB TXSome College (No Degree) - Services Cook Nutrition
Air Force Svs Tech School
Lowery AFB COSome College (No Degree) - Leadership school
USAF
Tacoma, WASkills
- Writing skills
- Security
- Customer service
- Activity Planning
- Activity Management
- Behavior Management
- Positive Reinforcement
- Corrective Action Planning
- Rule Enforcement
- Employee Relations
- Staff Training
- Human Resources
Certification
- First Aid Certification
- CPR Certification
Timeline
Substitute Teacher
EES
11.2023 - Current
Unarmed Security Guard
Marksman Services company
11.2022 - 09.2023
Security / Ticket Taker/
Best Security
01.2022 - 11.2023
Access Management / Security
Stadium People
09.2016 - Current
Home daycare
Ms Bs Daycare
05.2008 - 09.2022
Customer Service
Bank of America
08.2004 - 05.2005
Call Center Lead/Supervisor
Fairfield Resorts
04.2002 - 08.2004
Customer Service Representative
MPower Communications
04.2001 - 04.2002
Merchant Teller
Colonial Bank
01.1999 - 01.2001
Loan Officer / Teller
IBEW Credit Union
01.1998 - 01.1999
Mortgage Officer
First Plus Freedom
01.1998 - 01.1998
Teller / Customer Service Representative
Norwest Bank
01.1997 - 01.1998
High School Diploma -
Tascosa High School
Some College (No Degree) - Dental Assisting
Amarillo College
Some College (No Degree) - Air Force Defense
United States Air Force
Some College (No Degree) - Services Cook Nutrition
Air Force Svs Tech School
Some College (No Degree) - Leadership school
USAF
- First Aid Certification
- CPR Certification
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