Brenda Horning
Eugene,OR
Summary
Motivated Volunteer with a proven track record of driving community support through proactive approaches. Committed to enhancing service delivery to meet growing demands. Dedicated team player with a strong ability to quickly learn new concepts and skills.
Overview
18
18
years of professional experience
Work History
Volunteer
Wiggly Tails Dog Rescue
Eugene, OR
03.2024 - Current
- Foster- took in and cared for dogs waiting to find their forever homes.
- Dog advocate at adoption events-talk to prospective adopters and tell them about the dogs they are interested in. Monitoring dog safety making sure all that want to pet the dogs sanitize before handling any puppies that do not have all their vaccines.
- data entry= entering adopter information into system.
Patient Access Specialist
Oregon Imaging Centers
Springfield, OR
03.2022 - 08.2024
- schedule appointments and procedures
- Verify electronic and faxed orders are accurate
- Work with the pre-authorization and Health Records departments to verify insurance and patient information
- Educate patients on exam process
- Supply directions to our different locations
Star Accounts
Royal Caribbean cruise Lines
Miami, FL
03.2009 - 05.2021
- Answer incoming phone calls
- Aide Hight Volume Travel Agents to book their individual and group reservations for their clients
- Respond to any emails questions or concerns
- Take and post payments
- Resolve any accounting issues or concerns
- Assist guests with booking any shore excursions, onboard gifts and dinning reservations
- Customer service resolutions
Group Advocate
Royal Caribbean International
Miami, FL
06.2007 - 03.2009
- Assist Travel Agents in creating and maintaining group reservations.
- Create and send out reports to Travel Agents to remind of upcoming payment dates and release of inventory dates
- Take and post payments
- Balance any accounting issues
- Assists guests with booking shore excursions, make dinner reservations and purchase any onboard gifts
Individual Reservations
Royal Caribbean Cruise International
Miami, FL
05.2006 - 06.2007
- Answer incoming calls
- Assist Travel Agents in making reservations for their guests
- Take and post payments
- Assist guests with booking their shore excursions, dinning reservations and ordering onboard gifts
Education
High School Diploma -
Reedsport High School
Reedsport, OR06-1992
Skills
- Computer Skills
- Data Entry
- Answering Phones
- Telephone Etiquette
- Community Engagement
Timeline
Volunteer
Wiggly Tails Dog Rescue
03.2024 - Current
Patient Access Specialist
Oregon Imaging Centers
03.2022 - 08.2024
Star Accounts
Royal Caribbean cruise Lines
03.2009 - 05.2021
Group Advocate
Royal Caribbean International
06.2007 - 03.2009
Individual Reservations
Royal Caribbean Cruise International
05.2006 - 06.2007
High School Diploma -
Reedsport High School
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