Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brenda Hough

Summary

Proven leader in practice management at Pediatric Associates, adept in strategic planning and staff development. Skillfully enhanced team performance and patient satisfaction through effective workflow and records management. Demonstrated excellence in employing electronic health records and marketing skills, achieving significant improvements in operational efficiency. Experienced Practice Manager successful at handling payroll administration and patient relations for 3-physician practice. Promotes business development and community profile by developing positive rapport with patients and handling marketing activities. Successful forging partnerships with hospitals and specialty practices to extend patient care reach.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Practice Manager

Pediatric Associates
05.2021 - Current
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Ordered all office supplies and kept check on inventory levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Managed project timelines, budgets, and resources effectively to ensure successful implementation of automation solutions.
  • Developed and delivered up-to-date training information to enhance leadership performance and boost employee efficiency.
  • Coordinated events and meetings on-site, ensuring seamless communication between departments while maintaining high standards of professionalism.
  • Ensured compliance with all relevant regulations by staying up-to-date on industry best practices related to safety standards and workplace policies.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.

Front Office Lead

Pediatric Associates
06.2019 - 05.2021
  • Demonstrated strong leadership skills by mentoring junior staff members on proper procedures and etiquette for dealing with customers.
  • Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
  • Managed financial transactions accurately, balancing cash drawers daily to prevent discrepancies or errors in accounting records.
  • Handled sensitive client information discretely, adhering to strict confidentiality protocols at all times.
  • Improved guest satisfaction by addressing concerns promptly and professionally, resulting in positive feedback from clients.
  • Maintained detailed records of inventory levels in order to prevent shortages and ensure a well-stocked front office environment.
  • Assisted in employee training programs, helping to develop a highly capable front office team committed to providing excellent service.
  • Collaborated with management to identify areas for improvement, leading to increased overall productivity within the team.
  • Maintained a clean and organized workspace to ensure smooth front office operations and a positive environment for guests.

Medical Receptionist Float

Pediatric Associates
04.2018 - 05.2019
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Commuted to multiple locations to assist during staffing shortages.

Medical Receptionist

Pediatric Associates
10.2017 - 04.2018
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Transcribed phone messages and relayed to appropriate personnel.

Education

Associate of Arts - Health Services Administration

Keiser University
Fort Lauderdale, FL
10.2016

Skills

  • Schedule Management
  • Practice Management
  • Staff Management
  • Workflow Management
  • Records Management
  • Employee performance
  • Strategic Planning
  • Electronic Health Records
  • New Hire Training
  • Staff Development
  • Performance Metrics
  • Marketing

Certification

  • Basic Life Support - American Heart Association September 2023

Timeline

Practice Manager

Pediatric Associates
05.2021 - Current

Front Office Lead

Pediatric Associates
06.2019 - 05.2021

Medical Receptionist Float

Pediatric Associates
04.2018 - 05.2019

Medical Receptionist

Pediatric Associates
10.2017 - 04.2018

Associate of Arts - Health Services Administration

Keiser University

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Brenda Hough