Brenda Howard
Edmond,Oklahoma
Summary
Hands-on individual boasting a career spent managing administrative tasks in fast-paced offices with relative ease. A well-trained Insurance Verification Specialist offering a background in contacting insurance companies for critical information and crafting patient documents for billing purposes.
Overview
1
1
year of professional experience
Work History
Insurance Verification Specialist/Medical Office Assistant
Korber eye care
Oklahoma City, OK
04.2023 - Current
- Updated patient and insurance data and input changes into company computer system.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Conducted regular audits of patient accounts for accuracy of demographic data.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Arranged hospital admissions for patients as required.
- Scheduled and confirmed patient appointments and consultations.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Collaborated with internal staff members such as Billing Specialists, Medical Coders to resolve any discrepancies in patients' insurance information.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Verified insurance coverage for each patient visit.
Education
Medical Assisting/Phlebotomy
Eastern OK County Tech Center
Choctaw, OK03-2008
Skills
- Insurance Coverage Verification
- Data Entry and Review
- Insurance Plan Verification
- Skilled in [Software]
- Customer Service
- Coordination and Scheduling
- Patient Communication
- Data Verification
Timeline
Insurance Verification Specialist/Medical Office Assistant
Korber eye care
04.2023 - Current
Medical Assisting/Phlebotomy
Eastern OK County Tech Center
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