Brenda Huff
Troy,KS
Summary
Senior Customer Service Representative with a strong record of enhancing customer satisfaction and driving sales growth. Extensive experience in customer service, showcasing exceptional communication, problem-solving, and leadership skills. Committed to fostering a collaborative work environment and guiding teams to achieve organizational goals. Ready to transition into a managerial role to leverage expertise in team leadership and development.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Customer Service and Sales Representative
American Family Insurance
Troy , KS
10.2018 - Current
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Customer Service Representative
Randstad
St Joseph , MO
09.2016 - 10.2018
- Provided exceptional customer service to ensure customer satisfaction.
- Answered inbound calls, and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Processed payments, and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Collection Manager
Money On Time Payday Loans
St. Joseph, MO
03.2004 - 06.2016
- Negotiated payment plans with customers in order to bring overdue balances current.
- Established procedures for handling delinquent accounts and monitored progress of collection efforts.
- Conducted regular audits of delinquent accounts to verify accuracy of account statuses.
- Managed customer service and collections activities to ensure all company goals were met.
- Collected delinquent payments, contacting borrowers by telephone or correspondence to obtain payment.
Education
Diploma - Medical Office Assistance
Platte Junior College
St Joesph MO 05-1991
High School Diploma -
Benton High School
St Joseph MO 05-1989
Skills
- Customer Service
- Customer Retention
- Upselling and Cross Selling
- Customer Assistance
- Payment Processing
- Decision-Making
- Product and Service Sales
Certification
- KS Insurance Agent License
References
References available upon request.
Timeline
Senior Customer Service and Sales Representative
American Family Insurance
10.2018 - Current
Customer Service Representative
Randstad
09.2016 - 10.2018
Customer Service Collection Manager
Money On Time Payday Loans
03.2004 - 06.2016
Diploma - Medical Office Assistance
Platte Junior College
High School Diploma -
Benton High School
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