Summary
Overview
Work History
Education
Skills
Skills And Experience
Activities
Certification
Timeline
Generic

Brenda Husbands

Mascotte

Summary

Dynamic and dedicated professional with extensive experience at AAA Home Health, excelling in patient care and emotional support. Proven ability in medical records administration and effective communication, fostering trust and independence in clients. Recognized for attention to detail and leadership in managing care, ensuring optimal health outcomes and client satisfaction.

Overview

40
40
years of professional experience
1
1
Certification

Work History

Home Health Aide

AAA Home Health
11.2023 - Current
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Managed patient transportation and appointment scheduling.
  • Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
  • Recognized emergency situations and implemented appropriate procedures.
  • Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
  • Provided emotional support and companionship to patients.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
  • Helped client with medication self-administration.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Monitored vital signs such as temperature, pulse rate, blood pressure .
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Documented care provided and submitted notes to supervisor.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Transported clients to doctor appointments and social events.
  • Documented patient status and reported changes in care needs.
  • Assisted with personal care activities, such as bathing, dressing and grooming.

Sales Associate

JC Penney
Clermont
11.2019 - 01.2021
  • Assessed customer needs to provide assistance and information on product features.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Processed transactions using a point-of-sale system.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Assisted customers with product selection, sizing and styling.

Medical Biller (Internship)

St Joseph’s/ Candler Medical Group
Savannah
10.2010 - 12.2010
  • Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
  • Maintained historical records by microfilming and filing documents.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Coordinated communications between patients, billing personnel and insurance carriers.

Reservation Agent

General Hotels Corporation
Indianapolis
02.1996 - 05.2003
  • Relayed information on availability, pricing and discounts to customers.
  • Performed daily audits of reservation data to ensure accuracy.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Scheduled reservation requests and maintained accurate records of bookings.

Sales Associate

Sears Roebuck & Company
Indianapolis
07.1995 - 02.1996
  • Assessed customer needs to provide assistance and information on product features.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Processed transactions using a point-of-sale system.
  • Answered customer inquiries regarding product features, pricing, and availability.

Supervisor, Billing, and Assistant Buyer

Carter and Company, Ltd
04.1985 - 07.1994
  • Identified needs of customers promptly and efficiently.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Complied with company policies, objectives and communication goals.
  • Negotiated with vendors and suppliers to secure advantageous terms and pricing.
  • Oversaw inventory management, ensuring adequate stock levels and reducing waste.

Education

Home Health Aide -

Southern Technical Institute
Tavares, Florida
08.2024

Medical Billing Specialist -

Savannah Technical College
Savannah, Georgia
12.2010

Skills

  • ADL assistance
  • Customer service and support
  • Call center operations
  • Keyboarding proficiency
  • Insurance processing and management
  • Medical records administration
  • Payment processing expertise
  • Supervision and leadership
  • Confidential file handling
  • Patient care
  • Customer service
  • Patient lifting techniques
  • First aid and CPR
  • Geriatric care
  • Attention to detail

Skills And Experience

  • Assist clients with ADL’s, Offer excellent care with compassion.
  • Customer Service, Assisted customers with inquiries and complaints. Booked reservations for guests. Ran room inventory reports daily. Provided excellent customer service. Call Center experience.
  • Administrative, Keyboarding. Processed insurance forms. Filed and retrieved medical records. Received payment on credit accounts. Supervised cashiers. Maintain confidential files and information.

Activities

  • Volunteer Staff, Data Entry, Special Olympics, Florida, 09/01/19, 11/30/19
  • Volunteer Sales Associate, St Joseph’s/ Candler Hospital Gift Shop, Savannah, Georgia, 01/01/10, 05/31/11

Certification

  • Basic Life Support, American Heart Association 12/2023 - 12/2025

Timeline

Home Health Aide

AAA Home Health
11.2023 - Current

Sales Associate

JC Penney
11.2019 - 01.2021

Medical Biller (Internship)

St Joseph’s/ Candler Medical Group
10.2010 - 12.2010

Reservation Agent

General Hotels Corporation
02.1996 - 05.2003

Sales Associate

Sears Roebuck & Company
07.1995 - 02.1996

Supervisor, Billing, and Assistant Buyer

Carter and Company, Ltd
04.1985 - 07.1994

Home Health Aide -

Southern Technical Institute

Medical Billing Specialist -

Savannah Technical College

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