BRENDA ISENHOWER
Des Moines, IA,Iowa
Summary
Through all jobs have been in customer services in one way or another. Customer service-oriented Medial office Receptionist skilled in greeting patients, scheduling appointments and preparing patient charts. With over five years of medical experience in giving the best customer service to patients for busy physician's office one was Family Medicine and now for a group of doctors that are Specialists in Infectious Disease and
Pulmonary.
Daily there has been all different kinds of patients with different kinds of health problems and with different types of life expectancies. Secretarial is part of job history starting with the Department of Defense and has continued on with apart of the choice of health career today.
Overview
31
31
years of professional experience
Work History
Referral Specialist
MercyOne Centralized Referrals
09.2022 - Current
- Tracked referral request progress and resolved issues to maintain smooth processing.
- Assisted patients by answering questions and providing information regarding referrals.
- Managed and obtained insurance authorizations
- Contacted patients to confirm or reschedule appointments to minimize no-show appointments.
- Coordinated referral orders for patients of MercyOne Mediical Group provider.
- Obtained PA for services such as diagnostic imaging.
- Liaised with healthcare facility personnel, insurance representatives, physicians and vendors for smooth communication.
- Communicated with insurance representatives to gather information and verify patient benefits to determine clearance for imaging services.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
Referral Specialist/Receptionist
MercyOne Plesant Hill
05.2017 - 09.2022
- Managed and obtained insurance authorizations for patient referrals from physicians.
- Assisted patients by answering questions and providing information regarding referrals.
- Tracked referral request progress and resolved issues to maintain smooth processing.
- Contacted patients to confirm or reschedule appointments to minimize no-show appointments.
- Aided clinical team to support administrative needs for clinical referrals.
- Obtained PA for services such as diagnostic imaging.
- Liaised with healthcare facility personnel, insurance representatives, physicians and vendors for smooth communication.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Receptionist
CIC & Associates andI Infectious Disease
11.2015 - 05.2017
- Full Time 40 hours week Salary $15.10 hour Perform secretarial/receptionist duties specific to h knowledge of medical terminology and hospital, clinic, or laboratory procedures.
- Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.
- Answer telephones and direct calls to appropriate staff.
- Greet visitors, certain purpose of visit, and direct them to appropriate staff.
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
- Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
- Updated patient's demographic and insurance information.
- Obtain comprehensive information and take correct legible written messages.
- Responded to common questions concerning practice, health insurance coverage and billing procedures.
- Scheduler for 11 physicians making and changing patient's appointments while also call them to set up future appointments as well as sending post cards as reminders.
- I also do two day list along with recall list to be sure our patients are getting their appointments scheduled so that they are keeping up with their health maintenance.
- Availability: Job Type: Permanent Work Schedule: Full Time Desired Location: United States - Indianapolis, Indiana.
Medical Office Secretary/Scheduler
Riverview Health at Noblesville Family Medicine
03.2011 - 11.2015
- Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures.
- Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.
- Answer telephones and direct calls to appropriate staff.
- Greet visitors, as certain purpose of visit, and direct them to appropriate staff.
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
- Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
- Updated patient's demographic and insurance information.
- Obtain comprehensive information and take correct legible written messages.
- Responded to common questions concerning practice, health insurance coverage and billing procedures.
Accounting Technician/Clerk/Secretary
Department of Defense Finance and Accounting
11.1992 - 11.1995
- Addressed and resolved non-routine, complex and unexpected variances.
- Guided firm reconciliation, payroll, annual bonus, pension funds, annual reporting, and management of investments.
- Maintained confidential information, such as pay rates, bonus targets and pay grades.
- Prepared financial and regulatory reports required by laws, regulations or boards of directors.
- Balanced batch summary reports for verification and approval.
- Conducted month-end balance sheet reviews and reconciled any variances.
- Rectified escalated accounts payable issues from employees and vendors.
- Prepared accounts, reports, budgets, commentaries and financial statements for quarterly reports.
- Answered incoming calls concerning payroll or travel issues and resolved the issues within a timely manner.
- Type up memos and input payroll into the system weekly for employees.
- Prepared and managed correspondence, reports and document.
- Organized and coordinate meetings, conferences, travel arrangements and distribute minutes of meetings.
- Implemented and maintained office systems, and handled incoming mail and other material.
- set up and maintain filing systems and communicated verbally and in writing to answer inquiries and provide information.
- Balanced batch summary reports for verification and approval.
- Conducted month-end balance sheet reviews and reconciled any variances.
- Rectified escalated accounts payable issues from employees and vendors.
- Prepared accounts, reports, budgets, commentaries and financial statements for quarterly reports.
- Answered incoming calls concerning payroll or travel issues and resolved the issues within a timely manner.
- Type up memos and input payroll into the system weekly for employees.
- Prepared and managed correspondence, reports and document.
- Organized and coordinate meetings, conferences, travel arrangements and distribute minutes of meetings.
- Implemented and maintained office systems, and handled incoming mail and other material.
- set up and maintain filing systems and communicated verbally and in writing to answer inquiries and provide information.
Education
Medical Billing and coding Specialist Certificate -
US Career Institute
General Education Diploma -
Noblesville High School
Associates of Science - Health Administration Services
Colorado Technical University
Online02.2014
Skills
Medical billing software Quality assessment of coded data Interpreting instruction Strong planning skills Patient-focused care Strong work ethic
- Maintains strict confidentiality
- Knowledge of HMOs, Medicare and Medi-Cal
- Electronic Medical Record (EMR) software
- ICD-9 coding
- Deadline-driven
- Good written communication
- Exercises good judgment
- HHM and Medisoft billing systems
References
References Lisa Dabrowiak Cell 317-774-6726 Home 317-877-2496 Christie Spurling Cell 317-850-4058 Home 765-292-2143 Dana Clause 515-299-0035
Ben Maier 515-689 8733 Denise Lapole 515-210-8515
Interests
Desired Location: United States - Des Moines, Iowa
Skills
Account reconciliations, Accounting systems, accounts payable, scheduling appointments, balance sheet, billing, bookkeeping, Budget analysis, budgets, charts, Clerical, conferences, Cooking, customer relations, Customer Services, Customer Service, filing, financial, financial statements, funds, General ledger accounting, HIPAA Regulations, insurance, investments, laboratory procedures, letters, Medical Billing, Medical coding, medical terminology, meetings, messaging, mail, office, office equipment, Strong organizational skills, payroll, problem solving, Problem resolution, coding, receptionist, recording, reporting, research, Secretarial, spreadsheet, team player, telephones, time management, travel arrangements, Type, voice mail, word processing, delivering mail, people skills, great organizational skills and love to problem solve.
Additional Information
- Availability: Job Type: Permanent Work Schedule: Full Time Desired Location: United States - Clive, Iowa and Des Moines, Iowa
Timeline
Referral Specialist
MercyOne Centralized Referrals
09.2022 - Current
Referral Specialist/Receptionist
MercyOne Plesant Hill
05.2017 - 09.2022
Receptionist
CIC & Associates andI Infectious Disease
11.2015 - 05.2017
Medical Office Secretary/Scheduler
Riverview Health at Noblesville Family Medicine
03.2011 - 11.2015
Accounting Technician/Clerk/Secretary
Department of Defense Finance and Accounting
11.1992 - 11.1995
Medical Billing and coding Specialist Certificate -
US Career Institute
General Education Diploma -
Noblesville High School
Associates of Science - Health Administration Services
Colorado Technical University
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