Julius Afolabi

• Maintained computer and physical filing systems.
• Updated reports, managed accounts, and generated reports for company database.
• Managed office operations while scheduling appointments for department managers.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Coordinated special projects and managed schedules.
• Controlled finances to lower costs and keep business operating within budget.
• Delivered services to customer locations within specific timeframes.

Ins

• Used CRM software to maintain detailed contact logs and account records.
• Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
• Prepared and submitted reports to keep management informed of sales activities and progress.
• Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
• Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
• Achieved or exceeded company-defined sales quotas.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Tracked customer service cases and updated service software with customer information.
• Helped team implement successful sales strategies for complex engineering projects.
• Tracked sales data for analysis and forecasting.
• Assisted customers in troubleshooting product issues and provided timely technical support.
• Contributed additional revenue to sales plans through resale opportunities.
• Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.

• Translated complex technical issues into digestible language for non-technical users.
• Monitored systems in operation and quickly troubleshot errors.
• Installed, configured and maintained computer systems and network connections.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Used ticketing systems to manage and process support actions and requests.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Helped streamline repair processes and update procedures for support action consistency.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Diagnosed and troubleshot hardware, software and network issues.