Brenda Jahoor
ELMONT
Summary
Human resources professional with substantial experience in driving organizational success through strategic HR initiatives. Demonstrates strong focus on team collaboration and consistently achieves results. Known for adaptability, reliability, and the ability to manage diverse HR functions, including employee relations and performance management.
Overview
26
26
years of professional experience
Work History
HRBP Senior Manager Global Network and Technology
Verizon
07.2023 - 12.2025
- HR Business Partner supporting the Global Network Technology Wireline Network Operations Customer and Operations Support Centers of over 1800 employees.
- Works closely with the VP and Senior Director leadership team to build organizational capabilities and implement effective HR strategies.
- Bringing to life our compensation, coaching and performance management strategy.
- Supporting compensation, coaching, and performance strategy.
- Spearheading programs that promote recognition, development, and retention of key
talent. - Supporting business leaders to coach, give feedback, and manage performance effectively.
- Offering expert advice on ethics, compliance, and employee relations issues.
- Guiding human resources policies and procedures.
Consultant HR Business Partner
Verizon
11.2019 - 07.2023
- Analyzed client needs to develop tailored solutions enhancing operational efficiency.
- Facilitated workshops to identify process improvements and drive stakeholder engagement.
- Collaborated with cross-functional teams to implement strategic initiatives aligning with business goals.
- Streamlined reporting processes, improving data accuracy and accessibility for stakeholders.
- Assisted in project management tasks, tracking progress and addressing challenges proactively.
- Provided insights into industry trends, contributing to strategic planning and competitive positioning efforts.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
- Improved organizational efficiency, overhauling outdated operational procedures with innovative, tech-driven solutions.
- Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
- Facilitated workshops and training sessions for client staff, enhancing their skills and knowledge in key areas.
Senior Recruiter – Talent Acquisition
Verizon
02.2012 - 11.2019
- Led full-cycle recruitment processes, enhancing candidate experience and ensuring alignment with organizational goals.
- Collaborated with hiring managers to refine job descriptions and establish clear selection criteria for roles.
- Utilized applicant tracking systems to streamline candidate pipelines and improve overall efficiency in hiring workflows.
- Mentored junior recruiters, providing guidance on best practices and fostering professional development within the team.
- Analyzed recruitment metrics to identify trends and optimize strategies for improved talent acquisition outcomes.
- Built strong relationships with external partners to enhance employer branding and expand recruitment networks.
- Conducted training sessions for hiring teams on effective interviewing techniques and assessment methodologies.
- Enhanced candidate pipeline by utilizing various sourcing strategies, including social media, networking events, and job postings.
- Maintained up-to-date knowledge of industry trends and labor market data to inform recruitment strategies accordingly.
- Conducted thorough candidate screenings, resulting in higher quality interviews and placements.
- Assisted hiring managers in creating accurate job descriptions that accurately reflected role requirements and attracted qualified applicants.
- Operated and maintained applicant tracking and candidate management systems.
- Fostered positive candidate experiences through transparent communication throughout the recruiting process.
- Developed strong relationships with hiring managers to better understand their needs and successfully fill vacancies in a timely manner.
- Provided exceptional support to candidates throughout the interview process, leading to positive feedback and increased offer acceptance rates.
- Negotiated favorable compensation packages for new hires, ensuring the company remained an attractive employer of choice.
Senior Analyst – Absence Administrator
Verizon
01.2009 - 02.2012
- Manage attendance and labor issues for 393 sales and service representatives within the Consumer and Mass Business Markets by applying the Modified Absence Control Plan, and Tardiness Control Plan, as well as Progressive Discipline for Unreliability.
- Work in partnership with the Communication Workers Association within the 1105 union to ensure plans are administered accordingly, and guidelines are set in place to protect employees’ rights.
- Maintaining accurate administration of the MACP plan has led to 2 dismissals and 3 suspensions within 4 months in the assignment.
- Cohorts with the Consumer Sales Support Center attendance management team for monthly updates on key Labor Law practices that are set in place that transform or upgrade the way we the company of Verizon administers attendance to ensure the course of action is followed for employees’ benefit and the profit of the company.
- Conducted risk assessments to support business continuity planning and mitigation strategies.
Senior Analyst – Force and Load Specialist
Verizon
06.2004 - 12.2009
- Supervise a workforce of 149 sales and service consultants’ phone activities to certify that customers are not placed on hold no longer than 50 seconds, and the call length does not last more than 434 seconds. The FCC-regulated service level of 80% has consistently been met 91% of the time. Devise schedules for associates’ tours, allocating time for commitments and development.
- Create reports analyzing productivity results for office objectives. Record and consolidate performance reports for 8 District offices covering 500 employees.
- Coordinate with the National Force Management group to ensure proper allocation of requirements on a daily and weekly basis is accurate in conjunction with the number of calls offered to each call center.
- The training department collaborates with the Force management team to ensure consultants receive training on order negotiations for 9 jurisdictions and new systems, resulting in improved revenue and customer service index results.
Administrative Assistant
Verizon
10.1999 - 06.2003
- Assisted Force specialist with reports to track the progress of sales and service consultants’ Average handle time (AHT) and Hold time.
- Devised schedules for 197 consultants.
- Reduced unaccounted hours by tracking consultants’ breaks and lunches.
- Reported district results for 13 offices to show objectives such as AHT, Hold, and Adherence to requirements are being met by all Call Centers.
Education
Master of Arts - Business Administration
University of Phoenix
Phoenix, AZ04-2023
Bachelor of Arts - Communication
College of New Rochelle
New Rochelle05-2005
Skills
- Policy implementation
- Employee retention
- Employee relations
- Retention strategies
- Talent management
- Legal compliance
- Strategic planning
- HR analytics
- Succession planning
- Coaching leadership
- Benefits administration
- Talent recruitment
- Background checks
- Conducting employee surveys
- Diversity and inclusion
- Managing employee relations
- Recruitment strategies
- Grievance handling
- Compensation design
- Optimizing performance
- Workforce planning
- Improving compensation plans
- Employee engagement
- Optimizing benefit plans
- Labor law compliance
- Work culture enhancement
- Human resource information system HRIS
- Corrective action planning
Timeline
HRBP Senior Manager Global Network and Technology
Verizon
07.2023 - 12.2025
Consultant HR Business Partner
Verizon
11.2019 - 07.2023
Senior Recruiter – Talent Acquisition
Verizon
02.2012 - 11.2019
Senior Analyst – Absence Administrator
Verizon
01.2009 - 02.2012
Senior Analyst – Force and Load Specialist
Verizon
06.2004 - 12.2009
Administrative Assistant
Verizon
10.1999 - 06.2003
Master of Arts - Business Administration
University of Phoenix
Bachelor of Arts - Communication
College of New Rochelle