Brenda James-Haralson
Acworth,Georgia
Summary
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 15 years of experience in office management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
School Data Clerk/ Registrar/ Enrollment Specialist
Fulton County Schools System
10.2007 - Current
- Ensure the confidentiality and security of all student and staff information
- Create, generate, maintain, and manipulate data from spreadsheets and reports
- Assisted with the selections of the New Student Information Software (RFP), Online Enrollment Committee member
- Part of the USHA Expedition State Inquiry team which helps to resolve State complex online County issues
- Establish best practice and support of online enrollment process
- Verify accuracy of reports submitted for transmission to meet local, state, and federal reporting requirements
- Coordinate with Student Information State Representative along with the Assistant Principal for State Reporting (FTE)
- One of 8 chosen to Develop and Implement the Mentoring Program for Fulton County School Student Information Dept
- Supported the lead teachers in the Exceptional Children classroom with all daily routines/academic work
- Community liaison for all Spanish speaking families.
- Managed sensitive information responsibly, adhering to strict security protocols and maintaining confidentiality at all times.
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Compiled, cleaned and manipulated data for proper handling.
Project Support Specialist
ACS State Healthcare
11.2000 - 12.2006
- Provided project management support to Clients Via administrative and IT support through system testing
- Compiled and reported special analyses for executives
- Recommended process and improvement changes to executive team based on findings
- Developed customized reports to client specifications
- Adhered to clients’ specification on RFP contractual agreements
- Analyze, report, present findings, and recommend process improvement changes.
- Organized meetings, workshops, and training sessions to ensure continuous growth of Project Support Specialist skill sets within the team.
- Acted as a liaison between project teams and clients, fostering positive relationships through clear communication channels.
- Kept records of customer interactions and transactions, recording details of inquiries, complaints and comments.
Education
Bachelor of Science - Public Health/Health Administrator
Dillard University
New Orleans, LA05.1990
Office Management/Financial Management Certification -
FCS
Atlanta07.2017
Skills
- Microsoft Office Suite: Word, Excel, PowerPoint, And Micro soft Publisher
- Call Management
- Recordkeeping skills
- Support Services
- Incoming Call Management
- Customer Service
- Service Schedule Coordination
- Multitasking Abilities
- Reliability
- Microsoft Windows and Office
- Problem-Solving
- Analytical Skills
- Organizational Skills
- Adaptability
References
Excellent references provided upon request
Languages
Spanish
Full Professional
Timeline
School Data Clerk/ Registrar/ Enrollment Specialist
Fulton County Schools System
10.2007 - Current
Project Support Specialist
ACS State Healthcare
11.2000 - 12.2006
Bachelor of Science - Public Health/Health Administrator
Dillard University
Office Management/Financial Management Certification -
FCS
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