Brenda Jean Jacques
Brooklyn,New York
Summary
For the last four years, I have been a dynamic EHV/HCV Program Supervisor at Stonewall CDC, managing caseloads exceeding 500 clients and optimizing housing processes. I am proficient in data processing systems and crisis intervention, with a strong ability to lead a clinical team of over 10 professionals. I have expertise in fostering collaboration with agencies such as NYCHA and HRA to secure stable housing and ensure timely rental benefit payments.
Overview
11
11
years of professional experience
Work History
Social Services Supervisor (Contract Position)
Stonewall Community Development Corporation
Remote, New York
01.2022 - Current
- Served as a liaison between housing navigators and various city agencies, such as HPD, NYCHA, HRA, and the Veterans Administration, to manage the ongoing caseloads of over 1,000 constituents.
- Performed Housing Quality Standard (HQS) inspections and work with landlords and brokers to meet guidelines for housing subsidies.
- Ensure compliance with tenant eligibility standards of both supportive services contracts (HASA, DOHMH, OMH, NYSSHP, HUD SHP) and rental subsidy contracts (Shelter Plus Care, Section 8).
- Engaged in external evaluations of tax credit compliance for LIHTC properties in managed portfolio.
- Streamlined processing of resident-related activities such as additional occupant applications and transfers.
- Collaborated with property developers to secure housing for clients utilizing NYCHA HCV and HPD EHV vouchers.
- Maintain accurate, comprehensive, and current documentation, and provide reports as needed to shareholders.
Per Diem Youth Counselor
Sheltering Arms Children and Family Services (Rising Grounds)
Jamaica, NY
07.2021 - Current
- Developed and facilitated skill development programs.
- Supervised daily operations of residents and households while on duty.
- Maintained accurate logs of all relevant data.
- Coordinated urgent response efforts including notifying relevant authorities and creating comprehensive reports.
Part-Time Program Coordinator (Short-term Contract)
Life of Hope
Brooklyn, New York
09.2023 - 01.2024
- Assisted in developing and operationalizing case management workflow amongst the staff.
- Collaborated with legal and advocacy organizations, such as Catholic Charities and CAMBA, to ensure clients receive necessary support during their asylum proceedings.
- Assisted newly arrived immigrants with Citizenship and Immigration Services, such as requesting a change of venue, retrieving copies of their immigration documents, USCIS I-94 Arrival/Departure Forms and change of address forms.
- Develop a plan of action to assist the participant in obtaining and pursuing services that meet their needs, including, but not limited to, ESOL classes, workforce development, legal services, parenting skills, and registration of children in the NYC public school system.
Clinical Supervisor
Catholic Charities of Brooklyn & Queens – Homebase Program
Queens, NY
01.2020 - 09.2021
- Responsible for supervision of social work staff, interns and volunteers.
- Assist Case Managers with client issues, CityFheps and Fheps housing applications, review and approve Financial Assistance request for clients, and review progress notes in the CARES database.
- Monitoring all administrative and data collection activities of staff; comply with contractual obligations and funding source requirements.
- Conduct supervisor with staff and complete performance appraisals.
Housing Specialist Supervisor
African American Planning Commission, INC
Brooklyn, NY
03.2018 - 01.2020
- Network actively with HPD, private landlords, housing developers, SROs, NY/NY Housing, and Project Homeward Bound.
- Housed over 400 clients with various Housing subsidies such as CityFheps, FHEPS, SOTA, Pathways to Home, and Section 8.
- Organize outings to show housing-ready clients the various dwellings available within their preferences.
- Maintained accurate case notes on all client engagements.
Case Manager [Single Men and Women Shelter]
Samaritan Village, Inc.
Queens, NY
09.2014 - 03.2017
- Responsible for providing and monitoring the therapeutic environment to ensure that behavioral guidelines are followed, a therapeutic milieu is maintained and interpersonal relationships remain positive for clients.
- Provided crisis intervention/management, generated referrals to agency or external mental health providers or other service providers as needed.
- Conducted assessment screenings to determine client needs/preferences, formulated and implemented treatment, transition and discharge/continuing care planning collaboratively with individual clients.
- Acted as a liaison to advocate on the behalf of clients' to families and/or other agencies as needed.
Education
Master of Social Work - Social Work
Capella University
Minneapolis, MN07-2027
B.A. - Multidisciplinary Studies
Stony Brook University
Stony Brook, NY08.2014
Skills
- Mondaycom database
- Salesforce database
- CARES (DHS) database
- AWARDS database
- Constant Contact database
- Google Suites
- Adobe Pro
- Typing (80 wpm)
Other Attributes
- Executive Board Member for YAS, Inc. (Youth Action Services, Incorporated).
- Certified in LIHTC.
- Licensed NYS Notary Public.
- Currently enrolled in a Program Manager Certification program.
Timeline
Part-Time Program Coordinator (Short-term Contract)
Life of Hope
09.2023 - 01.2024
Social Services Supervisor (Contract Position)
Stonewall Community Development Corporation
01.2022 - Current
Per Diem Youth Counselor
Sheltering Arms Children and Family Services (Rising Grounds)
07.2021 - Current
Clinical Supervisor
Catholic Charities of Brooklyn & Queens – Homebase Program
01.2020 - 09.2021
Housing Specialist Supervisor
African American Planning Commission, INC
03.2018 - 01.2020
Case Manager [Single Men and Women Shelter]
Samaritan Village, Inc.
09.2014 - 03.2017
Master of Social Work - Social Work
Capella University
B.A. - Multidisciplinary Studies
Stony Brook University